Regional Director
- Lead and coach General Managers across assigned locations to ensure consistent execution of operational procedures and guest experience standards.
- Conduct regular site visits and audits to ensure cleanliness, room readiness, maintenance and check in/check out processes meet Activate standards.
- Oversee staffing strategies and collaborate with GM’s on hiring, onboarding and training to ensure consistency across locations.
- Ensure accurate inventory practices that include weekly counts, timely ordering and minimizing waste while meeting operational demands.
- Partner with GM’s to execute effective labor, scheduling and operational adjustments based on store needs.
- Monitor store-level metrics including guest satisfaction, revenue, staffing and online reviews.
- Work collaboratively with General Managers to identify areas of improvement and implement solutions to drive performance.
- Provide ongoing leadership feedback and succession planning for Assistant Managers and high potential team members.
- Provide feedback, conduct coaching sessions and facilitate performance development initiatives.
- Support the resolution of escalated guest concerns and coach General Managers on effective first- time conflict resolutions.
- Maintain a guest first mentality across all stores and ensure guest feedback is consistently reviewed and acted upon.
- Act as a bridge between store level leadership and company leadership by sharing performance updates, trends, feedback and resource needs.
- Ensure timely communication of company goals, initiatives and operational changes to all assigned locations.
- Paid Time Off (PTO) for vacation and sick days.
- Insurance options including medical, dental and vision coverage.
- 401k retirement savings plan.
- Bonus opportunities
- Employee discounts on gameplay at Activate locations.
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