Customer Care Specialist

🌟 NOW HIRING: Customer Care Specialist

📍 Location: Solon, OH | 💼 Full-Time | 💰 Up to $24/hr + Uncapped Commissions

💬 Be the Voice That Builds Trust—And Earns Big.

If you have a knack for turning conversations into meaningful connections—and those connections into real opportunities—this could be the role that takes you to the next level.

At The Third Estimate, we’re more than a home improvement company. Since 1996, we’ve been Northeast Ohio’s trusted name for roofing, windows, siding, and more. Now, we’re looking for driven, customer-focused individuals to join our team as Customer Care Specialists —people who bring energy, empathy, and purpose to every interaction.

We are currently hiring for the following shift: 11:30 AM – 8:30 PM . This position also requires participation in a Saturday rotation ; when scheduled to work on a Saturday, the team member will receive an additional day off during the week.

🔥 What Makes This Role Stand Out?

🕗 Set Schedule with Flexibility

• Rotating Saturdays—with a weekday off when you work one

💸 Earn More, Every Call

• Hourly pay ($20-$24) plus commission


• Upsell, cross-sell, and convert inquiries into income—no cap on your potential

🤝 Join a Team That Feels Like Family

• Collaborative, supportive, and driven by shared success


• You'll be part of a crew that celebrates wins and lifts each other up

🎯 What You’ll Be Doing

• 💬 Deliver top-tier service: Be the warm, knowledgeable voice customers trust


• 💡 Upsell with confidence: Earn commission by matching customers with the right solutions


• 📚 Master our offerings: Learn the ins and outs of our product lines to educate and serve


• 🤝 Collaborate to improve: Share insights, support your team, and help us level up

👀 What We’re Looking For

• ✅ 2+ years of customer service experience (outbound/sales a plus)


• ✅ Tech-savvy with CRM and Microsoft Office experience


• ✅ Detail-oriented, reliable, and ready to hit daily goals


• ✅ High School Diploma or GED required

If you're a people-person with a passion for service—and an eye on your income—this is your place to shine.

🚀 Why Join The Third Estimate?

• Competitive pay + commission opportunities that reward effort


• A clear path for career growth and performance recognition


• A team-first culture built on respect, support, and ambition

📩 Apply Today—And Let’s Build Something Big Together.
Because at The Third Estimate, every call is a chance to grow.