Client Operations Coordinator (Entry-Level, Leadership Track)

Position: Client Operations Coordinator (Entry-Level, Leadership Track)

Growth Path

This role is designed to grow with you:

• Year 1: Learn day-to-day operations and customer communication
• Year 2: Promotion opportunity to Operations Manager
• Year 3+: Track toward General Manager responsibilities

***Advancement is performance-based, not tenure-based.

Type: Full-Time, hourly

Hours: M-F

Pay: $15-$20 / hr

• Eligible for Performance pay
• Eligible for Overtime

Location: Columbia Station, Ohio

About Us: We are a dynamic and creative embroidery and screen printing shop specializing in personalized and custom designs for a wide range of apparel and accessories. With a commitment to excellence and a passion for design, we serve a diverse clientele seeking high-quality custom decoration services. We’ve been locally owned and operated since 1987.

Position Overview: The Client Operations Coordinator owns the customer experience from first contact through final delivery while ensuring smooth, efficient production. This role serves as the central hub between customers, suppliers, design, and production—balancing relationship management with hands-on operational execution.

We are a growing custom embroidery and screen-printing company looking for a motivated, reliable entry-level Operations & Client Coordinator who wants to learn how a business runs and grow into a leadership role over time.

This role is ideal for a recent college graduate who is organized, coachable, and interested in operations, customer experience, and management. No prior embroidery or screen-printing experience is required — training is provided.

This position has a defined growth path to Operations Manager and eventually General Manager for the right candidate.

Key Responsibilities

Client & Account Ownership

• Serve as the primary point of contact for customers from onboarding to order completion
• Lead client onboarding, including setup, education, and expectation setting
• Manage walk-in, phone call, and email for new orders and pickups
• Resolve customer issues quickly and professionally to maintain high satisfaction and retention
• Act as a customer advocate internally, ensuring needs are clearly communicated

Operations & Production Coordination

• Receive inbound goods, verify accuracy, and stage items for production
• Coordinate with design resources to ensure artwork is production-ready and optimized
• Document all job details, timelines, and statuses accurately in the ERP system
• Coordinate shipping, pickups, and order completion notifications
• Run embroidery and heat press machines as needed to support production flow

Supplier & Vendor Management

• Maintain relationships with suppliers and vendors for garments, materials, and equipment
• Communicate inventory needs and production constraints proactively

Collaboration & Continuous Improvement

• Work closely with graphic, production, and marketing teams to support client needs
• Create or support educational materials to help customers understand products and processes
• Stay informed on embroidery and screen-printing trends, materials, and techniques
• Become proficient across all department functions to provide coverage and support
• Perform other duties as required to meet business demands
• Other duties as assigned or dictated by the needs of the business.

Ideal Candidate Profile

• Experience in embroidery, screen printing, or custom manufacturing preferred
• Strong customer communication and problem-solving skills
• Comfortable working both in the office and on the production floor
• Highly organized, detail-oriented, and process-driven
• ERP or job-tracking system experience (Printavo, Shopworks, etc. preferred)
• Willing to be hands-on and adaptable in a growing business

Other Skills and Abilities

To perform the job successfully, the successful individual will demonstrate –

• Ability to manage and prioritize work in order to meet tight deadlines.
• Highly organized and detail oriented.
• Able to effectively establish and assess quality standards.
• Understanding of process management.
• Effective communication and interpersonal skills.
• Practical approach to problem solving.

Required Qualifications:

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Excellent organizational and leadership skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Strong problem-solving skills and attention to detail.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The team member must regularly lift and/or move up to 50 pounds.
• The team member must be able to regularly spend 8 hours actively moving on their feet

Preferred Qualifications

• Bachelor’s degree in business, operations, marketing, supply chain, or related field preferred (not required)
• 3-5 years of experience in a Customer Success role, preferably in the embroidery or screen printing industry.
• Strong communication and organizational skills
• Willingness to learn in a hands-on production environment
• Reliable, detail-oriented, and accountable
• Comfortable standing, moving, and assisting on the production floor
• Strong technical knowledge of embroidery machines and software.
• Proficient in Microsoft Office and/or Google Workspace, especially Excel/Sheets
• Experience with ERP software such as Printavo
• Experience with design software (e.g., Adobe Illustrator, CorelDRAW).

Why Join Us?

• Opportunity to be a part of a creative and passionate team.
• Competitive salary and benefits package.
• Dynamic and supportive work environment.
• Opportunities for professional growth and development.

Benefits You Will Enjoy

• Employee discount program
• Paid Vacation and Holidays
• Performance Bonuses as applicable

How to Apply:

Please submit your resume and cover letter to [email protected]. In your cover letter, please explain why you are the perfect fit for this role and how your experience and skills will contribute to the success of our production team.

Equal Employment Opportunity Statement

Cal Sales is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, arrest record, gender identify, genetic information or any other characteristic protected by applicable federal, state or local laws.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Benefits:

• Paid time off

Application Question(s):

• What interests you about working for us?
• Why are you interested in growing into a leadership role?

Experience:

• Embroidery, Heat Press or other Manufacturing: 3 years (Preferred)

Ability to Commute:

• Columbia Station, OH 44028 (Required)

Work Location: In person