Account Representative

MedBen offers results-driven solutions through innovation in employee benefits and health plan management, fully supported by customized solutions and a dedicated team of people working for us. Our governing values include flexibility, respect, empathy, and dependability to meet our mission "To be the benefits partner that employers prefer."

Job Summary
This position acts as a liaison between the plan administrator and MedBen and cultivates and maintains a positive relationship with the client and consultant representative. Account Representatives are responsible for overseeing administration of self-funded benefit plans.

Responsibilities

· Enrolls new groups and attends employee enrollment meetings
· Initiates the contract renewal process and meets with clients in an effort to maintain current business
· Communicates plan information to appropriate MedBen departments and responds to plan questions from plan administrators, brokers, covered persons, and MedBen employees
· Gather information (e.g., benefits, banking arrangements, and trust arrangements) necessary for the administration of a group’s self-funded plan and communicates it internally to appropriate personnel
· Assists brokers with employee enrollments when required
· Coordinates the administration of the other benefits such as group life insurance, dental, vision and prescription drug plans
· Researches and resolves day-to-day client questions and problems; responds to internal questions and requests for information
· Reviews new and current plans for general compliance and discusses any non-compliant issues with the plan administrators
· Meets with each assigned group in accordance with a previously determined schedule to review reports and discuss any service-related issues
· Ensures all contracts, excess stop loss policies, applications and any other documents are accurate and complete
· Other duties as assigned

Preferred Knowledge, Skills, and Experience

· Minimum 1-2 years or more experience in the insurance industry, preferably in a third-party administrator setting
· Ability to interpret and apply policies, certificates, and plan documents in order to advise plan administrators for effective compliance
· General understanding of ERISA, COBRA, and applicable state laws
· Professional verbal, written, and people skills in order to effectively communicate at the end user’s level
· Highly organized with ability to prioritize and meet deadlines and turnaround times
· Proficient hardware and software computer experience, including Microsoft Office, Word, Excel, Outlook, and Teams programs preferred
· Effective time management, analytical and organization skills
· Committed to providing excellent customer service with effective time management, problem-solving, and resolution skills

Schedule and Other Requirements
Account Representatives are paired in order to cover department hours of 8 am – 5 pm Monday – Friday. Periodic overtime may be required.

Due to high volume business need, this department has annual vacation blackout periods the last week of June and December 1 – January 15.

Position requires travel by car, plane, or other transportation to the client’s location and may include overnight or extended stays. A valid license to operate a motor vehicle is required.

If you have any questions regarding a specific job position or completing the MedBen Employment Application, please contact MedBen Human Resources at [email protected].

MedBen is an equal opportunity employer, and we consider applicants for all positions without regard to race, color, religion, gender, national origin, age, marital or veteran status, the presence of a non-job related medical condition or disability, genetic information, or any other legally protected status.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you live in central Ohio?

Ability to Commute:

• Newark, OH 43055 (Required)

Ability to Relocate:

• Newark, OH 43055: Relocate before starting work (Preferred)

Work Location: In person