Express Service Manager
About Chesrown
Chesrown is a family-owned auto group that has been serving central Ohio for three generations. Our Delaware store is our flagship, with roughly 90 people on site and a service drive that stays busy. We are not a public group and we do not operate like one. Decisions get made in the building, by people you will actually see on the floor.
The Role
The Express Service Manager runs our express and lube line and owns the inspection process that feeds it.
Two halves to this job. The first is the lane itself: keeping the line moving, keeping the techs covered, and making sure every car that comes through gets the same quality of work. The second is the inspection: performing the multi-point vehicle inspection, documenting what you find, and recording a short narrated walkaround video the customer can watch on their phone.
That video is the point. When a customer can see the condition of their own vehicle and hear why the work matters, in your words, the conversation with the advisor stops being a sales pitch and starts being a decision they can make with confidence. We use My Karma alongside Tekion to capture the video, send the link, and track every recommendation back to the person who found it, which means the work you generate shows up under your name.
You will start on the express line, where volume is highest and the process is easiest to standardize. As the process proves out, the role expands to cover main shop inspections so every service customer in the building gets a documented inspection and a video.
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