Payment Accuracy Supervisor

Office of Family Assistance

The Office of Family Assistance provides policy, operational, technical assistance and training support for safety net programs that assist low-income Ohioans. This includes: Cash assistance programs funded by the Temporary Assistance for Needy Families (TANF) Block Grant, including Ohio Works First (OWF) and the Prevention Retention and Contingency programs; Food assistance programs including, the Supplemental Nutrition Assistance Program (SNAP), the Summer EBT Program, the Commodity Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP); Program Integrity; and Adult Protective Services. Learn more about the office by visiting the Office of Family Assistance webpage.

What You Will Do

The Payment Accuracy Supervisor (Human Services Program Administrator 2) oversees SNAP Payment Error Rate (PER) compliance activities for County Departments of Job and Family Services (CDJFS) for the state. This role supervises a team of case management analysts and ensures that all mandated SNAP Payment Error Rate reviews are conducted accurately, thoroughly, and in accordance with state and federal regulations. The position directly supports Ohio's compliance with federal SNAP requirements and contributes to statewide accuracy in eligibility determinations.

Job Duties

• Oversee the completion of state mandated SNAP Payment Error Rate (PER) reviews for assigned counties

• Ensure PER reviews meet all state and federal regulations, guidelines, and documentation standards

• Distribute monthly cases equitably to PER reviewers across the state and monitor case progress for accuracy and timeliness

• Conduct detailed second-level reviews of PER cases, confirming correct documentation, accurate date entry into the state PER review system, and proper benefit budget calculations

• Verify that all required client verifications and state and federally required review elements are included

• Identify error trends and discuss findings with ODJFS and CDJFS leadership as appropriate

• Supervise assigned staff, including work assignment, direction, and workload management

• Conduct performance evaluations, establish goals, provide feedback, and monitor overall staff performance

• Participate in hiring recommendations, approve or deny leave, and recommend discipline as needed

• Lead staff meetings and support ongoing staff development

• Maintain required records, logs, and files; prepare reports and correspondence

• Maintain subject matter knowledge by reviewing instructional materials and regulatory updates

• Use computer systems and software to manage documents, reports, and PER data

Challenges

• Ensure consistent compliance across all counties that vary widely in resources, staffing and experience

• Manage high PER review volume while maintaining strict accuracy and documentation standards

• Identify error trends and effectively communicating findings to state and county leadership

Recommended Skills

• Social or behavioral science

• Program planning for human service organizations

• Social program and policy analysis

• Applicable agency and governmental laws, regulations, and procedures

• Supervisory principles and techniques

• Management principles (developed after employment)

• Accounting, finance, or budgeting (developed after employment)

• Ability to handle sensitive inquiries and maintain effective communication with government officials and the public

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: This position will be headquartered at the Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215

Travel: Occasional travel within the state of Ohio.

PN(s): 20042037

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

The ideal candidate, at minimum, must have the following:

Option 1 :

• Completion of undergraduate core program in social or behavioral science, pre-medicine or public or business administration or accounting;

AND

• 18 months experience in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning;

AND

• 6 months experience in supervisory principles/techniques.

Option 2 :

• Completion of graduate core program in social or behavioral science, medicine-related field or public or business administration or accounting;

AND

• 12 months experience in delivery of human services or medical assistance in governmental, community or private human support services agency or medical provider or review of such services for cost containment/budget planning;

AND

• 6 months experience in supervisory principles/techniques.

Note: Training in business or public administration or accounting and experience in review of services for cost containment/budgeting only pertain to medical cost containment program administrator positions.

Option 3:

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 13. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $35.68 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 13

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly

$35.68

$37.62

$39.68

$41.82

$44.17

$46.55

$48.47

$50.75

Annual

$74,214

$78,250

$82,534

$86,986

$91,874

$96,824

$100,818

$105,560

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

ADA Notice

If you require an accommodation based on a disability for any step of the selection process, please contact [email protected].

Background check information

The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.