Customer Experience Advocate
Overview
We are seeking enthusiastic and service-driven individuals to join our team as a Customer Experience Advocate. In this role, you will support clients by providing travel-related assistance, coordinating bookings, resolving concerns, and ensuring a smooth and positive customer experience from start to finish.
This position blends customer service, problem resolution, and booking coordination in a fully remote environment. No prior travel industry experience is required — training and ongoing support are provided.
Key Responsibilities
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Serve as a primary point of contact for client questions and support needs
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Assist with reservations, confirmations, itinerary updates, and changes
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Provide clear information and thoughtful recommendations
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Resolve service-related concerns in a timely and professional manner
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Research and verify booking options using approved systems
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Maintain accurate client records and documentation
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Communicate via phone, email, and online messaging platforms
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Participate in training and meetings
Qualifications
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Strong written and verbal communication skills
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Customer-focused mindset with strong problem-solving abilities
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Detail-oriented and organized
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Comfortable working independently in a remote environment
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Basic computer proficiency and reliable internet access
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Must be at least 18 years of age
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Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain
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English communication proficiency
What We Offer
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100% remote position
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Flexible scheduling
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Training and professional development
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Incentive programs and travel-related perks
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