Provider Administrative Assistant Cardiology

: Description

Position Summary/Essential Duties:

The Provider Administrative Assistant will be the primary administrative support to assigned providers.

• Assesses customer's needs, meets quality standard for services and evaluates customer satisfaction.

• Demonstrates excellent communication skills; provides quality customer service by answering and making telephone calls.

• Coordinates various clinical and nonclinical administrative activities of providers including schedules, lab coats, id badge, etc.

• Schedules office visits, surgical procedures and ancillary testing according to practice/organization guidelines.

• Ensure completion and/or coordination of activities related to patient financial clearance prior to service being rendered including insurance eligibility, medical necessity, and prior authorization activities

• Ensures materials are provided for meetings/interviews as necessary in a timely manner and follow up is completed as assigned.

• Handles a variety of administrative issues with regard to phone calls, always following through to assure all request/complaints/communications are handled in the manner appropriate.

• Completes correspondence &/or administrative paperwork.

• Types, transcribes and process correspondence, documents, grant papers and publications.

• Coordinates timely submission of grant papers and publications.

• Performs general office duties and provides back up support for other staff as needed.

• Other departmental duties assigned as needed.

Qualifications

Education.

High school diploma or equivalent

Computer skills in a Windows environment required

Demonstrate proficient verbal and written communication skills

Ability to organize and prioritize workload to achieve expected outcomes

Required Credentials, License, and / or Certifications.

None

Experience & Knowledge:

Minimum 1 year secretarial experience preferably in health care setting.

Medical terminology preferred

Experience with demonstrated problem solving ability

Proven ability to successfully manage multiple tasks simultaneously

Special Skills & Equipment Knowledge:

Basic knowledge of office equipment

Basic computer skills in Windows environment

Excellent verbal & written communication skills

Experience in customer service environment

Excellent Organizational skills

Excel, PowerPoint, Microsoft Word and Outlook, Google documents and teams