Regional Manager

Elevate Your Career, Shape Our Success

Are you a dynamic and results-oriented hospitality professional with a proven track record of success? We're seeking an exceptional Regional Manager to oversee a portfolio of our distinguished hotels.

Your Mission:

• Drive operational excellence and guest satisfaction across multiple properties.
• Lead and inspire hotel management teams to achieve financial and performance goals.
• Cultivate a culture of service excellence that exceeds guest expectations.
• Implement strategic initiatives to maximize revenue and profitability.

Your Expertise:

• Extensive experience in hotel management, with a strong focus on operations and guest service.
• Proven leadership ability, with the ability to motivate and mentor teams.
• Exceptional financial acumen and business development skills.
• A passion for hospitality and a commitment to delivering unforgettable guest experiences.
• Extensive experience in IHG, Marriott and Hilton Hotel Brand

Join Our Team:

If you're ready to take your career to the next level and make a significant impact on a growing hotel portfolio, we invite you to apply today.

Competitive compensation and benefits package awaits the successful candidate.

Reports To: Chief Operating Officer

Summary:

The Hotel Regional Manager is responsible for ensuring that all hotels within a specific region operate at peak performance, while delivering exceptional guest experiences and achieving financial targets.

Responsibilities:

Operational Leadership & Management:

• Provide leadership and direction to Hotel General Managers and their teams, fostering a high-performance culture.
• Develop and implement regional strategies to drive revenue growth, optimize operational efficiency, and enhance profitability across all hotels.
• Collaborate with Hotel General Managers to establish performance goals, monitor progress, and identify opportunities for improvement.
• Conduct regular site visits to ensure adherence to brand standards, service excellence, and regulatory compliance.
• Ensure guest satisfaction by promptly addressing and resolving any complaints.
• Develop and manage regional budgets, oversee hotel expenses, and implement cost-saving initiatives.
• Participate in the recruitment and development of hotel staff to cultivate a talented and engaged workforce.
• Evaluate the performance of Hotel General Managers and provide constructive feedback to support their professional development.
• Represent the hotel brand at industry events and within the community, fostering relationships with key stakeholders.

Sales & Marketing:

• Collaborate with Sales & Marketing to develop and execute regional strategies to increase occupancy, market share, and revenue.
• Identify and pursue new business opportunities, negotiate contracts, and maintain relationships with key clients.
• Monitor market trends and competitor activity to maintain a competitive advantage.

Guest Satisfaction & Loyalty:

• Prioritize guest satisfaction and ensure exceptional experiences at every touchpoint.
• Analyze guest feedback and implement initiatives to enhance guest satisfaction and loyalty.
• Develop and manage guest loyalty programs to drive repeat business and cultivate brand advocacy.
• Pass Quality Brand Audits

Qualifications:

• 10+ years of experience in the hospitality industry, including at least 5 years in a senior management role overseeing multiple properties preferred.
• Demonstrated success in leading hotel operations, driving revenue growth, and achieving financial targets.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently and collaboratively, demonstrating initiative and self-motivation.
• Exceptional organizational and time management skills, with the ability to manage multiple priorities and deadlines.
• Sound business acumen and financial management skills.
• In-depth knowledge of hotel operations, sales & marketing, and guest service.
• Proficiency in Microsoft Office and hotel management systems.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!