Dispatcher

Transit Dispatcher III

Salary Range: N/A

Position Salary: 4,388.00 USD Monthly

Location: Transportation Agency

Civil Service or Non Civil Service: Non Civil Service

Job Summary: Oversees the coordination and prioritization of responses to service requests and emergencies; supervises the deployment of transit personnel, materials, and equipment; ensures optimal efficiency and adherence to transit schedules and policies; mentors and provides guidance to lower-level dispatchers; performs complex clerical and administrative tasks related to transit operations, including data analysis, report preparation, and record maintenance; and performs other related duties as required.

Examples of Duties:

• Operates and oversees the operation of a radio-telephone communication system to receive and transmit messages for public transportation and paratransit services;
• Supervises and coordinates the dispatching of transit personnel, materials, and equipment in response to service requests and emergencies;
• Prioritizes and makes decisions on complex and critical dispatching situations;
• Provides leadership, training, and guidance to lower-level dispatchers;
• Ensures adherence to transit schedules, policies, and procedures;
• Monitors and logs the status and location of transit vehicles and personnel;
• Prepares and maintains detailed records and reports on transit operations;
• Conducts data analysis to identify trends, improve operational efficiency, and inform strategic planning;
• Answers inquiries from the public and provides information or refers to the appropriate authority;
• Schedules and confirms trip reservations for public transportation and paratransit services, ensuring accuracy and efficiency in assignments;
• Prepares and composes complex letters, reports, and other documents;
• Maintains various files and records related to transit operations, such as vehicle and equipment logs, work orders, and time and leave records;
• Assists in the preparation of departmental payroll and related documents;
• Prepares purchase requisitions and checks invoices against receiving copies;
• Conducts periodic physical inventory of supplies, materials, and equipment;
• Participates in the development and implementation of policies and procedures; and
• Performs other related duties as required.

Minimum Qualifications:

Training and Experience Preferred: A combination of education and experience substantially equivalent to graduation from high school; and five and one half (5 ) years of work experience which included one (1) or a combination of the following: public contact, customer service, clerical duties, radio telephone or telephone switchboard operation, or dispatching.

Work Shift/ Schedule: 7 days/week operation; shift work (United States of America)

Equal Opportunity Employer

It is the policy of the County of Kaua?i that there shall be no discrimination in employment pursuant to Title VII of the Civil Rights Act of 1964 as amended, the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990 as amended, and the Hawaii Revised Statutes Chapters 368 and 378. Except for bona fide occupational or other legal requirements, no individual employed by the County, or applying for employment with the County, shall be subjected to discrimination on the basis of race, sex, sexual orientation, age, religion, color, ancestry, national origin, disability, marital status, pregnancy or reproductive health decisions, arrest and court record, assignment of child support, national guard participation, Veteran status, credit history, domestic/sexual violence victim status, or any other basis covered by state or federal laws governing non-discrimination