Customer Success (m/f/d)
Your mission
- Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
- Continuously improve CS processes, playbooks, and tooling
- Act as primary point of contact for key accounts and build long-term customer relationships
- Monitor customer health scores and proactively identify risks and opportunities
- Collaborate with CS Engineers and Support to resolve complex product or technical topics
- Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
- Support self-service formats such as our knowledge base and customer learning portal
- Take ownership of operational excellence in the CS function and drive efficiency at scale
Your profile
- Based in Germany
- Proven experience driving onboarding, retention, and renewals across multiple accounts
- Familiarity with Rocketlane, Zendesk or similar CS/Support tools
- Strong operational mindset — structured, analytical, and hands‑on
- First experience mentoring or coordinating small project teams (leadership potential)
- Excellent communication and stakeholder management skills in English (German a plus)
- A proactive, customer‑first mindset and passion for building scalable processes
Why us?
- 100% remote work and full flexibility over your schedule
- A transparent, trust‑based culture in an international SaaS scale‑up
- Modern tools, data‑driven processes, and fast decision‑making
- 2–3 offsites and workshops per year for strategy, connection, and team spirit
- High level of autonomy and clear development paths
- The opportunity to actively shape a fast‑growing SaaS company
- Steep learning curve in customer success, onboarding, software processes & content creation
- Close collaboration with our Customer Success and Product teams
- Flexible working hours
Please send your application to [email protected]
#J-18808-LjbffrRecommended Jobs
Injury Prevention Specialist
Make a direct impact on worker health and injury prevention while enjoying a flexible, independent work environment. As an Industrial Ergonomic & Injury Prevention Specialist, you will bring your cli…
MFG Machine Operator
Description: Responsible for all aspects of machine operation and changeover activities to achieve and maintain world-class quality. Perform all jobs safely, efficiently and accurately to maintain a…
Pastoral Associate
Parish Overview: Saint Colette Catholic Church is a vibrant, family-centered parish serving over 2,100 families within the Roman Catholic Diocese of Cleveland. Since our humble beginnings, we have…
Licensed Independent Chemical Dependency Counselor (LICDC) - Assessor
Licensed Independent Chemical Dependency Counselor (LICDC) – Assessor Who is Navita Health? Navita Health is a next-generation behavioral health company committed to transforming the way people …
Facilities Staff
Title: Facilities Team Member-Reddy Student UnionReports to: Director of Facilities, Grounds and TransportationSchedule: Monday Friday, 11:00 AM 7:00 PM The Miami Valley School (MVS). Our mission is…
Operational Excellence Engineer (OpEx)
Job Description Job Description Make an Impact With Us At Vallourec, we are seeking individuals whose passion and dedication match the strength and resilience of the steel we produce. The Oper…
Physician Advisor (NE)
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated phys…
Accounts Receivable Supervisor
Thank you for considering a career at Ensemble! Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated phys…
Genesys Communications Engineer
We are looking for a Genesys Communications Engineer to work for our client. The ideal candidate aligns with the responsibilities and qualifications outlined below. About the Role Our client …
AI-Enabled Telehealth | Employed | Equity | All States Remote|JO-2604-14694
Join a physician-led, AI-native primary care platform built to reduce cognitive load, standardize excellence, and let doctors focus on what matters most: clinical judgment and patient care - at an aff…