Unemployment Insurance Supervisor (Contribution)
- Supervise a team of 8-10 examiners, specialists and senior specialists whose daily duties include: Process employer and agent requests for account maintenance, monetary adjustments, posting payments to accounts and liability/status determinations received by phone and electronic methods. The supervisor will also manage one of the specific job functions listed above.
- Assign work to staff and respond to high level customer inquiries. Work with other supervisors within the office and vendors to ensure the quality performance of OUIO.
- Meet with the public to assist with problems and explain how UI law is applied to specific situations.
- Complete performance evaluations for team members. Monitor and evaluate staff performance. Identify performance issues and create improvement plans.
- Assist UI Manager with special projects.
- Conduct team meetings and attend sectional meetings to gather and disseminate information.
- Coordinate training classes for staff and monitor their progress.
- 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers’ compensation, human services or income tax law);
- AND 12 months training or experience in supervisory principles/techniques.
- Completion of undergraduate core program in public or business administration;
- AND 12 months training or experience in supervisory principles/techniques.
- Equivalent of minimum class qualifications for employment noted above.
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day
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