Unemployment Insurance Supervisor (Contribution)

Ohio Department of Job and Family Services
Akron, OH
Office of Unemployment Insurance Operations

The Office of Unemployment Insurance Operations (OUIO) runs Ohio's unemployment insurance program. This program gives temporary income to workers who lose their jobs through no fault of their own. It helps families cope during unemployment and supports local economies by keeping money in circulation. For more information, visit the ODJFS OUIO webpage at jfs.ohio.gov.

What You Will Do

  • Supervise a team of 8-10 examiners, specialists and senior specialists whose daily duties include: Process employer and agent requests for account maintenance, monetary adjustments, posting payments to accounts and liability/status determinations received by phone and electronic methods. The supervisor will also manage one of the specific job functions listed above.
  • Assign work to staff and respond to high level customer inquiries. Work with other supervisors within the office and vendors to ensure the quality performance of OUIO.
  • Meet with the public to assist with problems and explain how UI law is applied to specific situations.
  • Complete performance evaluations for team members. Monitor and evaluate staff performance. Identify performance issues and create improvement plans.
  • Assist UI Manager with special projects.
  • Conduct team meetings and attend sectional meetings to gather and disseminate information.
  • Coordinate training classes for staff and monitor their progress.

Challenges

You will manage personnel matters, including disciplinary actions and handling frustrated customers, while documenting and tracking system issues through to resolution.

Recommended Skills

Knowledgeable in UI laws, employee development, interviewing, the operations of a personal computer and basic software.

Schedule: Full-time

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Travel: Occasional travel within the state of Ohio.

Location: This position will be headquartered in an ODJFS facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant’s home address.

Rhodes State Office Tower – 30 E. Broad Street, Columbus, OH 43215

Akron - 172 S. Broadway Street, Akron, OH 44308

Dayton - 6680 Poe Avenue, Dayton, OH 45414

Position Number: 20058652

Option 1

The ideal candidate, at minimum, must have the following:

  • 36 months experience or training in interpreting & applying program eligibility &/or liability rules, regulations &/or procedures (e.g., unemployment insurance, workforce development, workers’ compensation, human services or income tax law);
  • AND 12 months training or experience in supervisory principles/techniques.

Or Option 2

  • Completion of undergraduate core program in public or business administration;
  • AND 12 months training or experience in supervisory principles/techniques.

Or Option 3

  • Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 12. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $32.25 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 12

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Hourly $32.35$34.18$36.01$38.00$40.11$42.30$44.03$46.09 Annual $67,288$71,094$74,901$79,040$83,429$87,984$91,582$95,867 Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

78 Months

Organization

Job & Family Services

Agency Contact Name and Information

[email protected]

Unposting Date

Feb 10, 2026, 11:59:00 PM

Primary Location

United States of America-OHIO

Compensation

$32.35 per hour

Schedule

Full-time

Classified Indicator

Classified

Union

Exempt from Union

Primary Job Skill

Management

Technical Skills

Data Analytics, Management, Program Management, Training

Professional Skills

Collaboration, Customer Focus, Leading Others, Problem Solving, Time Management

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

  • Cash and Food Assistance
  • Employment Services and Workforce Development
  • Unemployment Insurance
  • Adult Protective Services
  • Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

  • We will be a leader in customer satisfaction.
  • We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
  • We get better at what we do every day
Posted 2026-02-05

Recommended Jobs

Founding Account Executive

AssistIQ
Columbus, OH

About Us At AssistIQ , we’re transforming the healthcare supply chain by tackling one of its most persistent challenges: the lack of accurate, real-time data on supply and implant usage. Our AI-…

View Details
Posted 2026-01-23

Branch Manager

Hillis-Carnes Engineering Associates, Inc.
Dayton, OH

Hillis-Carnes Engineering Associates, Inc. (HCEA), a 100% Employee-Owned Firm (ESOP) Is Seeking The Ideal Candidate For The Branch Manager Position At Our New Operation In Dayton, Ohio At HCEA, our…

View Details
Posted 2026-02-27

Work from Home Office Administration Assistance

Top Level Promotions
Akron, OH

Work from Home Data Entry & Office Administration – Remote Online Role About the Job We are looking for organized and motivated individuals in Akron, Ohio, United States , for an entry…

View Details
Posted 2026-01-22

Stress Engineer

Babcock Power Services
Akron, OH

Position Summary At Babcock Power, we are a driving force in power, committed to shaping the future of energy solutions. Driven by our core values of  Teamwork, Integrity, and Performance,  we ena…

View Details
Posted 2026-02-25

Sales Representative

Against All Odds Distributing Inc.
Canton, OH

Our company is looking for a results-driven Sales Representative who will meet sales goals and sell our products and services. In this position, you will be responsible for promoting and selling prod…

View Details
Posted 2025-12-02

Controller

Gables Search Group
Grove City, OH

We are seeking a strategic and forward-thinking Controller to lead and manage all Accounting functions for our manufacturing client in Grove City, OH. This role goes beyond day-to-day accounting- t…

View Details
Posted 2026-02-06

Sales Engineer

Blueline Search Group
Ohio

Title:                     Sales Engineer Reports to: Vice President of Sales. Purpose: Achieve the profitable bookings and GM sales goals of our client, complying with all company profiles and…

View Details
Posted 2026-01-25

Advanced Lead Engineer - Material Coatings

GE Renewable Energy Power and Aviation
Cincinnati, OH

Job Description Summary The Advanced Lead Engineer in Material Coatings will work in a highly skilled cross-functional team engaged in the advancement of aircraft coating systems. In this role, yo…

View Details
Posted 2026-02-25

Full Time Associate

Foot Locker
Cincinnati, OH

Overview: Are you ready to take your game to the next level? Having proven the ability to provide extreme customer service, you are ready to take the next step. Partnering with store management, you …

View Details
Posted 2026-02-21

Registered Respiratory Therapist

SGS Consulting
Ohio

Job Responsibilities: ~ Min 1 year Experience as Registered Respiratory Therapist ; Skills: ~ Active Registered Respiratory Therapist certification need ; Education/Experience: ~ BL…

View Details
Posted 2025-12-02