Product Agility Lead Vice President - Consumer and Community Banking Operations

Job Description

Join our team as a Product Agility Lead and play a pivotal role in enhancing the productivity and efficiency of our product teams. You will guide teams through the Discovery; Chase framework, drive strategic planning, and foster a culture of continuous improvement. Your leadership will empower teams to deliver exceptional value and achieve strategic goals. Be part of an organization committed to innovation, collaboration, and growth. Your expertise will shape the future of our business practices.

As a Product Agility Lead in Consumer and Community Banking (CCB) Operations, you will ensure product teams deeply understand the problem space and are prepared for execution through strategic planning and discovery. You will drive initiatives to improve product efficiency, streamline workflows, and foster cross-team collaboration. Your role includes providing real-time, hands-on support, optimizing planning practices, and preparing quarterly retrospectives. You will coach teams on new ways of working, ensuring continuous growth and performance. Your facilitation skills will engage and empower team members, supporting the ongoing development and success of our teams.

You will collaborate with senior leadership to influence the adoption and development of domain standards and value delivery. Your ability to analyze and measure product agility outcomes will be critical in identifying and implementing improvement opportunities. You will sustain tools and standards, capture improvement actions, and coach agility leads to resolve challenges. Your creativity, foresight, and judgment will drive the evolution of our strategic planning practices. This role offers the opportunity to make a significant impact on team performance and business outcomes.

  Job Responsibilities:

• Ensure high-priority work is refined and ready for quarterly planning
• Deliver quarterly objectives and ensure DOR (Definition of Ready) for initiatives
• Develop and execute communication plans to align teams
• Evaluate and optimize team performance, identifying areas for improvement
• Implement tailored solutions to enhance productivity and efficiency
• Sustain tools and standards, capturing quarterly improvement actions
• Measure productivity outcomes and coach agility leads to resolve team challenges
• Coach teams and individuals to enhance new ways of working capabilities (discovery)
• Ensure agile principles are deeply ingrained in everyday work
• Collaborate with senior leadership to influence domain development, quality standards, and value delivery
• Foster a culture of continuous improvement and cross-team collaboration

  Required Qualifications, Capabilities, and Skills:

• 5+ years of experience or equivalent expertise in a relevant domain
• Proven experience coaching individuals, leaders, and teams in agile methodologies
• Experience leading cross-functional teams
• Expert understanding of products across relevant lines of business
• Deep knowledge of the product development lifecycle, including strategy, discovery, planning, design, implementation, testing, deployment, operations, commercialization, and maintenance
• Ability to analyze and measure product agility outcomes
• Skilled in identifying improvement opportunities and implementing effective solutions
• Expert knowledge in agile delivery and multiple Agile approaches (Scrum, Kanban, XP, scaling frameworks)
• Experience applying agile methodologies in complex development environments
• Strong leadership, communication, and collaboration skills
• Ability to effectively guide, inspire, and influence teams and stakeholders

  Preferred Qualifications, Capabilities, and Skills:

• Formal training on Agile coaching, such as recognized coaching certifications

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.