Attnd Turndown InterContinental Hotel

IHG Hotels & Resorts
Cleveland, OH
job overview

Provide turndown service and clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

At InterContinental Hotels & Resorts® we want our guests to relax and be themselves which means we need team members to:


  • Be you - by being natural, professional and personable in the way you are with people
  • Get ready - by taking notice and using your knowledge so that you are prepared for anything
  • Show you care - by being thoughtful in the way you welcome and connect with guests
  • Take action - by showing initiative, taking ownership and going the extra mile
Duties and Responsibilities

FINANCIAL RETURNS


  • Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
PEOPLE


  • Promote teamwork and quality service through daily communication and coordination with other departments.
GUEST EXPERIENCE


  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
RESPONSIBLE BUSINESS


  • Provide turndown service according to established brand or hotel standards and procedures such as turning down linens, closing drapes, refresh amenities, etc.
  • Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. as needed. May include cleaning of kitchen area, coffee maker, cups, glasses, silverware, etc.
  • Report to supervisor needed repairs or unsafe conditions.
  • Report, turn-in and/or log all lost and found items according to established procedures.
  • Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:


  • Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
  • Frequently standing up and moving about the facility
  • Frequently handling objects and equipment to maintain the facility
  • Frequently bending, stooping, and kneeling,
Other:


  • Communication skills are utilized a significant amount of time when interacting with guests and employees.
  • Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
  • May be required to work nights, weekends, and/or holidays.
Rate of pay is $17.50/hr.


The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Posted 2026-07-25

Recommended Jobs

Planview Application Integration Specialist

Purple Drive
Columbus, OH

Job Title: Planview Application Integration Specialist Location: Phoenix, AZ / Dallas, TX / Westlake, TX / Columbus, OH (Onsite) Experience: 6+ Years Job Summary We are seeking an ex…

View Details
Posted 2026-07-27

Substitute Secretary

LUCAS COUNTY BD OF DEV DISABILITIES
Toledo, OH

A career with the Lucas County Board of Developmental Disabilities is a rewarding one that goes way beyond the competitive pay package. Employment at the Board provides leadership training, mentoring…

View Details
Posted 2026-07-11

Property Manager

RAM Partners, LLC
Lebanon, OH

About Us RAM Partners, LLC, is a full-service real estate management company that manages more than 80,000 apartments throughout the United States. We specialize in multi-family community manageme…

View Details
Posted 2026-07-08

Construction Safety Manager - Future Opportunities

Sheakley Workforce Staffing
Cincinnati, OH

Job Description Job Description Construction Safety Manager – Future Opportunities Location: Nationwide (Project sites vary) Duration: Varies (Short-term, long-term contracts, and Direct hir…

View Details
Posted 2026-07-26

Director Sourcing

Emerson
Elyria, OH

If you are a Director of Sourcing professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this strategic leadership role, you will lead the sourcin…

View Details
Posted 2026-07-24

Part Time Customer Service Position

Martinizing Dry Cleaning
Westerville, OH

Job Description Job Description   Are you awesome? Yes? Then we should talk. Martinizing Dry Cleaning is looking for a little bit of awesome and you might be just who we are looking for! This …

View Details
Posted 2026-07-11

Automotive Assistant & Service Managers

Mavis Tire Supply
Youngstown, OH

Job Description Job Description NTB / Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers NTB is proud to join the Mavis Tire Family. We're looking for full-tim…

View Details
Posted 2026-06-19

Archaeological Field Technicians - Pennsylvania, Ohio, Michigan and neighboring states projects - 20

ASC Group Inc
Columbus, OH

Job Description Job Description ASC Group, Inc., is a cultural and natural resources consulting firm headquartered in Columbus, Ohio. We have immediate openings for Archaeology Field Technicians …

View Details
Posted 2026-07-17

Retail leader with strong emphasis on sales and customer service

The Woodhouse Day Spa - Cleveland
Cleveland, OH

Job Description Job Description Benefits: ~401(k) matching ~ Competitive salary ~ Dental insurance ~ Employee discounts ~ Free uniforms ~ Health insurance ~ Opportunity for advancem…

View Details
Posted 2026-05-17

Adventure Troop Member - Cleveland

Adrenaline Monkey
Cleveland, OH

Job Description Job Description Adrenaline Monkey is an adventure park thoughtfully designed for individuals and groups of any size, age, or ability. With a variety of active challenges, we know …

View Details
Posted 2026-04-04