Account Manager - Remote

Job Description

Job Description

Account Manager - Remote

PRINCIPAL ACCOUNTABILITIES (SUMMARY)

Reporting directly to the Sales Manager, the Account Manager is responsible for developing new customer relationships and managing oleochemical sales and services of Cremer North America business products.

POSITION REQUIREMENTS

Education, Credentials, Licenses:

• B.A. or B.S degree in a Business-related or STEM related discipline or equivalent combination of experience and education.

Kind & Length of Experience:

• At least 2 to 3 years of experience in a marketing or sales position.
• Must reside with assigned geographic region.
  1. Territory could be located in the following regions: Northeast / Mid-Atlantic, Midwest, Southeast or West
• Working knowledge of oleo chemical products and chemical services, such as flaking and pastilles.
• Travel for customer visits within the assigned territory 3 – 4 days per week; up to 3-4 weeks per month.

PERFORMANCE MEASURES AND STANDARDS

• Identify, develop, and grow new opportunities and new customers within assigned sales territory.
• Grow overall sales in the assigned territory.
• Use CRM, sales forecasting and strategic planning to ensure the sales and profitability of products, lines, or services. As well as analyzing business developments and monitoring market trends.
• Negotiate Prices and terms of sales with new and existing customers.
• Engage with all existing customers in assigned territory.
• Understand Customers and prospect buying centers.
• Participate in all local and regional bodies associated with relevant industry associations. Examples include (but not limited to) Personal Care, Society of Tribology and Lubricant Engineering, Cleaning Industry, Food, and Pharma.
• Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
• Consult with the Sales Manager and Business Managers to gain advice regarding the types of products or services expected to be in demand.
• Using all sources available identify prospects. Examples (but not limited to the following) trade associations, output from marketing campaigns, contacts at conferences, asking customers for leads, and reference old customers.
• Contact all leads and understand their needs and buying center and develop and close on new opportunities for Cremer North America.
• Collaborate with colleagues to exchange information, such as selling strategies or marketing information.
• Answer customers’ questions about products, prices, availability, or credit terms.
• Quote prices, credit terms, or other bid specifications.
• Emphasize product features based on analyses of customers’ needs and on technical knowledge of product capabilities and limitations.
• Diligently maintain accurate and current customer records, using automated systems, including but not limited to CRM system.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers’ needs, product specifications, and applicable regulations.
• In your absence you are responsible to ensure that the tasks assigned to the absentee is adequately covered by them or trained personnel
• Share customer information/product risk information, including:
  • SDSs
  • Brochures
  • Specifications
  • Appropriate end uses and safety hazards
  • Other requests as appropriate
• Follow all the rules and guidelines of Cremer NA including but not limited to product safety and how customers and prospects abide by Cremer NA’s safety expectations.
• Initiate management of change (MOC) for new products:
  • Adhere to all Environmental, Health, Safety, Security Requirements covered under Local State and Federal Regulations
  • Follow all RC14001 guiding principles, policies, procedures and other requirements
  • Other duties as assigned.

Cremer Training Required

• We will follow the company written training program for this position.

Customer Service, Teamwork & Code of Conduct

• Maintain a safe, legal and environmentally protective operation
• Listen to our customers, suppliers and employees
• Respond quickly to customer concerns
• Follow set guidelines for GMP, quality and food safety requirements
• Maintain training on applicable procedures in quality, GMP, and food safety
• Report any food safety, security, and / or quality issues to management or the HACCP team to initiate action
• Provide flexible and innovative strategies to support new business opportunities
• Be cost effective in the utilization of our resources, thereby contributing to the profitability of Peter Cremer North America, LP and our customers
• Strive for continued improvement
• Willing and eagerness to learn
• Maintain positive “Can Do” attitude