Dispatch & Scheduling Coordinator

Job Description

Job Description

SERVPRO Team Fosdick is the leading fire, water, and reconstruction company in Northeast Ohio. With 13 thriving franchise locations, we are rapidly growingand were looking for a customer-focused, detail-oriented Dispatcher & Scheduling Coordinator to join our team.

In this role, youll be the first point of contact for customers, coordinating schedules, supporting mitigation teams, and ensuring top-notch service from the very first call.

Key Responsibilities:

• Answer, screen, and direct incoming calls in a professional and friendly manner
• Accurately document customer information into company systems
• Schedule initial inspections with customers and mitigation teams
• Adjust and update schedules as needed to meet customer and operational needs
• Manage customer service issues and resolution
• Conduct follow-up customer service calls to ensure customer satisfaction
• Perform file audits to ensure accuracy and completion of documentation
• Communicate changes and updates promptly to management, customers, and team members
• Provide after-hours phone support on a rotating basis (nights + weekends)

Qualifications:

• High school diploma or equivalent required
• Prior customer service experience (restoration, construction, or service industry preferred)
• Excellent verbal and written communication skills
• Strong time management and organizational abilities
• Professional phone presence with patience and active listening skills
• Proficiency with Microsoft Office Suite
• Ability to thrive in a fast-paced, team-oriented environment
• Willingness to participate in rotating on-call schedule

Benefits:

• Medical, Dental, and Vision Insurance
• Paid Vacation & Holidays
• Life + Voluntary Life Insurance
• 401(k) with Company Match
• Supportive, team-oriented, and casual office environment

Join a company that makes a difference when customers need it most. Apply today and become part of SERVPRO Team Fosdicks mission to restore peace of mindone call at a time.

Servpro Team Fosdick is an equal opportunity employer.