Certification/Licensure Examiner 2

Classification: Certification/Licensure Examiner 2

Division: Licensure & Renewal

Location: 30 E. Broad Street - 3rd Floor, Columbus, OH 43215

What You'll Do:

We are seeking an applicant with excellent customer service skills to independently collaborate with our licensure team, assisting with licensure and renewal applications, license verifications, complaint filings, and investigatory procedures. The ideal candidate will work closely with both internal staff and external customers, ensuring efficient and effective service delivery.

Job duties include, but are not limited to:

• Responds to licensure & renewal inquiries & requests for information that require in-depth knowledge of applicable laws, rules, policies & procedures & independently determines appropriate action for resolution or referral.
• Explains licensure statutes, rules, requirements, procedures & Board policies in response to customer inquiries, customer needs & answers questions regarding licensure status, process, system issues, password & logon resets & related inquiries.
• Responds to inquiries from the public & licensees regarding licensure, renewal & Continuing Medical Education (CME).
• Assists with updating licensee information, processes requests for license verifications & duplicate wall certificates.
• Commits to satisfying internal & external customers by responding to requests in a timely manner, proactively identifies customer needs & referrals.
• Responds to inquiries regarding the Boards complaint filing & investigatory procedures.
• Processes complaints against licensees received via public website, email, mail, telephone hotline, the Federation of State Medical Boards (FSMB), & other sources.
• Refers complaints to appropriate department or staff members, refers non-jurisdictional complaints to other regulatory agencies as applicable.
• Independently examines & reviews incoming applications, credentials, renewal applications, reinstatement & restoration applications for physicians & other professions regulated by the Board.
• Provides clerical support.
• Works across departments & performs multidisciplinary cross coverage as needed.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

12 mos. trg. or 12 mos. exp. in reviewing applicants' eligibility to take examinations, test administration & scoring & compiling statistics concerning test results; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.

• Or 2 yrs. trg. or 2 yrs. exp. in clerical/secretarial or other administrative support position involving public contact & preparation of correspondence & reports; 1 course or 3 mos. exp. in typing, word processing or data entry using video display terminal.

• Or 12 mos. exp. as Certification/ Licensure Examiner 1, 16841.

• Or equivalent of Minimum Class Qualifications For Employment noted above.

Technical Skills: Customer Service, Records Management

Professional Skills: Attention to Detail, Customer Focus, Teamwork, Confidentiality

Pay Rates:

Unless required by legislation or union contract, candidates can expect to be paid at the lowest rate in the salary range (Step 1).

Application Process:

All applicants are required to submit an application online. All answers to supplemental questions should be supported by the work experience/education section of your application. Applications that do not clearly indicate how the minimum qualifications are met will not be given consideration. Please do not use "see resume" as a substitute for completing the application in its entirety.

Background Check:

The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status of Application:

You can check the status of your application online by signing into your profile.

The State Medical Board of Ohio is committed to providing access, inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If contacted for an interview and you need to request a reasonable accommodation due to a disability, please contact Human Resources at [email protected] no later than 14 days prior to the event.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.