IT Support Technician (End User Support)

About Vogelsang USA

Vogelsang USA, LTD is a leading manufacturer of high-performance rotary lobe pumps, in-line grinders, and mixing solutions engineered for demanding applications in the industrial and commercial wastewater sectors. Our equipment plays a critical role in optimizing production processes, improving efficiency, and ensuring reliable wastewater handling for a wide range of industries.

Position Summary

The Onsite IT Support Technician is the first point of contact for day-to-day IT issues at our Ravenna, OH location. This role provides hands-on support for end-user devices, plant-floor technology, and basic network connectivity, ensuring employees can work efficiently and downtime is minimized.

Key Responsibilities

• Provide onsite support for end-user devices (desktops/laptops, peripherals, mobile devices).
• Support Microsoft environment: Windows 11, Outlook, Teams, and standard Office apps.
• Perform Windows 11 imaging / re-imaging, device provisioning, and basic workstation lifecycle tasks.
• Configure and support iPhones and MDM workflows (e.g., Intune).
• Use remote support tools (e.g., TeamViewer) as needed.
• Support Active Directory tasks (password resets, user/group access requests as authorized).
• Troubleshoot basic network issues (TCP/IP, Wi-Fi, VPN connectivity, printer/network access).
• Support local and network printers, including thermal printers used in operations.
• Support handheld scanners and related plant-floor devices.
• Support video conferencing equipment and conference room setup/troubleshooting.
• Manage and maintain IT asset inventory (tracking, tagging, assignments, returns).
• Log, track, and resolve issues through the ticketing system (ServiceNow or equivalent).
• Work effectively in a plant environment, following safety and site requirements.

Requirements

• Experience providing hands-on end user / desktop support in an onsite environment.
• Working knowledge of:

• Windows 10/11 (strong preference for Windows 11)
• Microsoft 365 apps (Outlook/Teams)
• Printer troubleshooting (local + network)
• Basic networking (TCP/IP, Wi-Fi, VPN)
• Ticketing systems (ServiceNow exposure preferred)

• Strong customer service mindset and professional communication skills.
• Ability to multitask, prioritize, and follow through reliable
• Preferred / Nice-to-Have

• Intune (Endpoint Manager) experience (device enrollment, policy awareness).
• Active Directory experience (basic account/admin tasks within policy).
• Prior IT support experience in a manufacturing/plant environment.
• OEM certifications (Dell/HP/Lenovo/Lexmark/IBM) are a plus.

Certifications / Education

• Technical college diploma or equivalent experience in IT-related field.
• CompTIA A+ (preferred) or willingness to obtain.

Benefits

What We Offer

• Competitive compensation and benefits.
• A collaborative, team-oriented environment.
• Opportunities for professional growth within a fast-expanding organization.
• The chance to contribute to a company known for engineering excellence and exceptional customer service.
• Onsite role at Ravenna, OH.
• Steel-toed shoes required.
• Must be comfortable working around plant operations and plant level employees.