Systems Support Engineer

Systems Support Engineer

Job Description

POSITION : Systems Support Engineer

EMPLOYER: Chartered Institute of Export & International Trade

POSITION STATUS: Permanent Full time / Part time
REPORTS TO: Head of IT Operations & Infrastructure
LOCATION: London Office

SALARY: 35000 - 39000

The Chartered Institute of Export and International Trade is the premier association for exporters and importers empowering organisations and individuals with the tools and knowledge required for effective sustainable and competitive international trade.

We provide a comprehensive suite of memberships qualifications training events and advisory services for global trade collaboration with the UK government we set trade standards nationally and summer 2024 we proudly became the Chartered Institute of Export and International Trade highlighting our role and the professional status of our members in global trade.

We are now recruiting a Systems Support Engineer to work in our London office.

JOB BRIEF

The role will be working within Technology Services department and offers a chance to make a meaningful impact on IT servicesmaintainingand improving our Microsoft 365 environment as well as be a point of contact for day-to-day IT support under the direction of the Head of IT Operations.

RESPONSIBILITIES :

User Support: Point of contact for users delivering high-quality and responsive support taking ownership of incidents and providing resolution within SLAs.

• Support of Microsoft productsincludingWindows 11 office suite and enterprise business applications.

• Managing user accounts groups mailboxes roles permissions onboarding/offboarding password resets MFA setup and accountunlocks

• Device setup and troubleshooting including laptops mobile phones printers

• Working with ticketing system keeping records up to date documenting actions and solutions

IT Systems Support:

• Supporting M365 environment with a focus on Entra Intune Exchange Teams SharePoint OneDrive.

• Carry out improvements to M365 environment to optimise configuration improveautomationsand align to best practice.

• Monitoring dashboards for incidents and alerts escalate cyber security concerns and incidents

• Assistwith data recovery backup restoration content search requests.

• Create andmaintainbasic PowerShell scripts for automation and reporting.

• Assistwith cloud infrastructure end usercomputingand security projects.

• Identifyautomation and self-service opportunities to reduce ticket volume.

• Create/update documentation including KBAs SOPs asset register

• Maintain good cyber security posture align with secure by design principle when administering systems implement principle of least privilege when managing permissions

• Promote cyber awareness to safeguard datasystemsand assets

DESIRED SKILLS SET AND EXPERIENCE:

Proven experience in a 2 nd line / Systems Support / IT Administrator role focusing primarily on Microsoft 365. Relevant technical certifications and drive for continuous learning and development.

• Customer service and interpersonal skills

• Strong troubleshooting organisational and documentation skills.

• M365 admin centre (Exchange Intune EntraSharePoint)

• Excellent Windows OS administration knowledge

• Good knowledge of commands and automation

• Good understanding of working within IT Service management frameworks / Agile environment

• Knowledge of network fundamentals

• Understanding of cloud services and virtualisation

• Understanding of backup and disaster recovery

• Exposure to compliance and information security standards e.g. ISO 27001 Cyber Essentials

• Awareness of Power Platform including Dynamics and Power Apps

BENEFITS:

• 36.5 hours per week including 4pm Friday finish
• 25 days annual leave and day off for your birthday too
• Annual performance-related bonus
• Employee Assistance Programme (EAP)
• Private healthcare including Optician/Dental costs
• Life Assurance (Salary x4)
• Personalised training
• A range of discounts for shopping holidays and cinema attendance
• 2 days volunteering a year

DIVERSITY AND INCLUSION:

Life would be boring if we were all the same! Chartered Institute is a company with a charitable status that believes in diversity and inclusion asshown in the hiring and progression of our team workforce is truly diverse in age nationality gender and location.

With a passion for nurturing supporting and including all team members no matter who you are we celebrate identity. We are proud of who we are and where we come from.

As an Investors in People accredited organisation we care about and prioritise all our team members daily. We ensure to engage with and listen to everyone.

Our Disability Confident and Mindful Employer accreditations express our commitment to the specialist needs and mental health of our team members.

Having family-friendly policies allows our employees to partake in a flexible work environment so they can take care of children and loved ones.

HOW TO APPLY:

Fill in your details below and upload your CV for review by the Talent Acquisition team.

if you are having difficulty completing the application and would like some support or if you have questions please contact our Head of Talent Acquisition Gary Watson on:

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