ServiceNow SME
- Serve as a ServiceNow Knowledge Management Specialist, responsible for analyzing, organizing, and optimizing how information is captured, shared, and applied across the program.
- This role supports knowledge continuity, operational efficiency, and informed decision-making by aligning knowledge management practices with business needs and program goals.
- Maintain and curate the knowledge base, ensuring it is up-to-date and useful.
- Document problems, solutions, and communication scripts.
- Enhance self-service options and FAQs.
- Ensure accuracy and currency of knowledge base materials.
- 4 years of related work experience is required.
- Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
- Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
- The ability to obtain, and maintain, a Public Trust clearance is required
TCS201, T3, Band 6 EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Minimum Salary
$ 115,000.00 Maximum Salary
$ 130,000.00
Recommended Jobs
Controller
Kforce has a client in the Cleveland, OH area that is looking for a Controller. Summary: The Controller is a key strategic contributor who takes a rigorous approach to accurate and timely financial a…
Associate Utilization Review Specialist
Associate Utilization Review Specialist Location Oregon : Description Providence Health Plan caregivers are not simply valued - they're invaluable. Join our team and thrive in our culture of patient…
Passenger Van Mechanic
Job Description Job Description Benefits: Competitive salary Flexible schedule Training & development Wellness resources Position Summary: ACE Wellness Center is seeking a skill…
Customer Ops Associate
Customer Ops Associate Location Gahanna, OH : Job Summary Summary Under direct supervision, assist external customers by telephone, Internet, email, and correspondence. Answer questions, support back …
SUD Outpatient Counselor
Job Description Job Description Description: Values Employees of Darke County Recovery Services, DBA Recovery and Wellness Centers of Midwest Ohio are expected to value highest ethical standa…
Physician (Psychiatrist) - Outpatient (Ravenna)
Summary This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. Applicants must meet specific eligibility requirements per VHA policy…
Senior Data Analyst
Job Description Job Description Senior Data Analyst, Pharmacy Columbus OH Full-Time AndHealth is a healthcare technology company created to radically improve access and outcomes t…
Experience the Heart of Ohio as an ER Nurse!
Registered Nurse - Emergency Room - Travel - (ER RN) Hey! Check out this incredible travel nursing opportunity as an ER Nurse in Columbus, Ohio! You'll join a compassionate team dedicated to patient …
Suburban Cincinnati, Ohio Dermatology Practice w/$100K Sign On
A growing Dermatology practice in the Cincinnati, Ohio suburbs is adding a General Dermatologist to its team of two. You will join a MOHS surgeon and a PA in delivering exceptional care to its patien…
Director of Nursing-Assisted Living
Recognized by Newsweek in 2024 and 2025 as one of America's Greatest Workplaces for Diversity About the Director of Nursing Position As Director of Nursing at Brookdale, you will utilize your l…