Product Manager [Multiple Positions Available]

Job Description

DESCRIPTION:

Duties: Identify opportunities within the digital experience to create better customer journeys for our customers. Develop or update project plans including information such as objectives, technologies, schedules, funding, and staffing. Use data to identify gaps and opportunities. Work with design partners on customer research and discovery partner with the technology team to translate a vision into an actionable backlog. Drive experimentation plans and report on results. Communicate with executive leadership on business outcome of delivered initiatives. Collaborate with technical teams and cross-product, product owners on the creation and prioritization of a product backlog. Act as voice of the customer and drive product vision and value in accordance with business stakeholder priorities. Manage existing product features and actively work on research definition and development of new features to advance the product roadmap. Identify, coordinate and sequence dependencies across teams. Help resolve impediments for the team as needed. Identify, improve, and develop technology solutions that drive our strategic goals. Conduct key relationships and communications with stakeholders including to senior executives. Take ownership of the products.

QUALIFICATIONS:

Minimum education and experience required: Bachelor's degree in Mechanical Engineering, Management Information Systems, Information Technology or related field of study plus 7 years of experience in the job offered or as Product Manager, Digital Product Analyst, Product Owner, Software Analyst, or related occupation. The employer will alternatively accept a Master's degree in Mechanical Engineering, Management Information Systems, Information Technology or related field of study plus 5 years of experience in the job offered or as a Product Manager, Digital Product Analyst, Product Owner, Software Analyst, or related occupation.

Skills Required: This position requires experience with the following: providing verbal and written updates on product delivery, progress, and OKRs to senior leaders/executives; Agile product development and delivery; Defining and building a product backlog; Large scale technical platforms and API development; working in financial services consumer-facing digital platforms; Working in Adobe Analytics and Split.io to run customer-facing experiments; using JIRA Align to manage development backlogs; Working on product development requests for different stakeholders on a regular basis; using test automation tools, including Selenium and UDF; translating product requirements into technology epics; using Splunk to support technology defect resolution; and working on Cloud solutions.  

Job Location: 1111 Polaris Parkway, Columbus, OH 43035. This position requires up to 10% domestic travel to other JPMC sites for internal meetings and trainings.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.