Sales and Brand Growth Coordinator

Sales & Brand Growth Coordinator

Location: Chick-fil-A Hamilton Quarter – Columbus, OH

Position Type: Full-Time (35–40 hours/week)

Overview

The Sales & Brand Growth Coordinator plays a key role in managing and overseeing the catering and brand growth initiatives at Chick-fil-A Hamilton Quarter. This leader ensures every catering order is executed with excellence, serves as an ambassador of the Chick-fil-A brand, and supports the restaurant’s marketing and community outreach efforts.

This position requires strong organizational skills, leadership ability, and a passion for delivering remarkable guest experiences while driving sales and brand awareness.

Responsibilities

Catering & Sales Management

• Manage, organize, and execute catering orders with accuracy and timeliness.
• Maintain flexible scheduling for deliveries, onsite, and offsite events.
• Oversee catering operations, ensuring compliance with Chick-fil-A standards and procedures.
• Ensure all catering equipment (TMS bags, vehicles, facilities) is cleaned, maintained, and ready daily.

Brand Growth & Marketing

• Support store, market, and company-wide campaigns.
• Conduct guest recovery, mobile app pushes, and community sampling events.
• Assist with in-store and restaurant décor for promotions and events.

Leadership & Training

• Develop one Team Member per week on catering processes.
• Coach a guest-first mentality while fostering operational excellence.
• Provide accountability to Team Members and Leaders regarding catering expectations.
• Communicate goals, expectations, and marketing initiatives clearly with leadership and staff.

Operational Excellence

• Own and maintain the catering schedule.
• Ensure 100% of deliveries/pickups are on time.
• Ensure paper goods and food/beverage needs are ready and accurate daily.
• Retain 100% of catering guests by delivering exceptional service.

Requirements

• Hours: 35–40 hours per week with flexible scheduling.
• Availability: Must be flexible and able to work across all dayparts.
• Saturdays: Required to work at least 3 out of 4 Saturdays per month (our highest volume day).
• Commitment: One-year minimum commitment to the role, with potential eligibility for future Director roles.
• Training: Must complete “Five Critical Success Factors” training with the Director of Operations.

Qualifications & Skills

• Strong communication and leadership abilities.
• Highly organized with keen attention to detail.
• Ability to train, coach, and develop others.
• Problem solver who takes initiative.
• Personable and comfortable interacting with guests.
• Physically able to manage setup and delivery of catering orders.
• Familiarity with Chick-fil-A standards, the HEARD guest recovery model, and ConnectTeam checklists (preferred, but training provided).

Pay & Benefits

• Starting Pay: $19/$21hour.
• Eligible for a $0.50 raise after 6 months of strong performance.
• Leadership and career growth opportunities within Chick-fil-A.
• Access to leadership development resources and training.

Success Measures (Scorecard)

• 100% of deliveries and pickups are on time.
• 100% accuracy for catering orders and supplies.
• One Team Member developed per week on catering processes.
• Daily maintenance and cleaning of equipment.
• Full availability for all Sales & Brand events/orders.
• Completion of general expectations and leadership development goals.

Why Chick-fil-A Hamilton Quarter?

At Chick-fil-A Hamilton Quarter, we are committed to excellence, leadership growth, and making a positive impact in our community. We are seeking driven leaders who want to grow their careers while contributing to a high-performance team culture.

Join us and be part of something bigger than yourself!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Thank you for your interest in a great career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.