Informational Specialist Telecommunications St. Rita's Medical Center

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

24

Work Shift:

Days/Afternoons (United States of America)

Summary:

This position responds to inputs from multiple phone sources including but not limited to switchboard traffic physician hotline phone hospice and cancer treatment centers after hours weekends and holidays with verbal output connection to a destination and/or electronic notification with rapid accurate and courteous throughput. The position is also responsible for rapid accurate and courteous response to walk up window traffic.

Essential Duties and Responsibilities:

• Responsible for immediate response to physicians hotline calls facilitating requests in a rapid accurate and courteous manner. These requests may include but are not limited to transfers connections to other physicians or assistance in location of patients in the Medical Center.

• Responsible for proper contact of Administrator on-call as requested by House Supervisor Physicians or other Administrators.

• Responsible for paging of ancillary personnel on-call after hours weekends & holidays as requested by Physicians or House

• Responsible for answering & timely facilitation of Hospice calls after hours weekends & Holidays with courtesy and empathy to callers at all times. Precise and timely paging of on-call personnel for caller. Responsible if needed to stay on the line with caller as a comfort measure until nurse is able to call in and resolve the patient/family issues.

• Responsible for answering and timely facilitation of Cancer Treatment Center calls after hours weekends & Holidays with courtesy & respect for callers and families at all times.

• Responsible for response and transfer of TTY / TDD calls (for deaf callers) to requested areas within the Medical Center. Operator must know proper terminology to communicate with these callers.

• Assists customers at the Service Window in a timely manner being courteous helpful and friendly at all times.

• Answers calls in a professional manner identifying self area and verbally offering assistance in accordance with the standard telephone courtesies

• Must be proficient in good listening skills friendly tone of voice while speaking slowly and clearly

Qualifications:

• High school diploma or general education degree (GED) Must be competent in Excel Word as well as AS400. Successful completion of
• switchboard training as well as competency testing post training.
• 1-3 years experience

Mercy Health is an equal opportunity employer.

As a Mercy Health associate youre part of a Misson that matters. We support your well-being personally and professionally. Our benefits are built to grow with you and meet your unique needs every step of the way.

What we offer
Competitive pay incentives referral bonuses and 403(b) with employer contributions (when eligible)
Medical dental vision prescription coverage HAS/FSA options life insurance mental health resources and discounts
Paid time off parental and FMLA leave short- and long-term disability backup care for children and elders
Tuition assistance professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Telecommunications - St. Ritas - Call Center

It is our policy to abide by all Federal and State laws as well as the requirements of 41 CFR 60-1.4(a) 60-300.5(a) and 60-741.5(a). Accordingly a ll applicants will receive consideration for employment without regard to race color national origin religion sex sexual orientation gender identity age genetic information or protected veteran status and will not be discriminated against on the basis of disability. If youd like to view a copy of the affirmative action plan or policy statement for Mercy Health Youngstown Ohio or Bon Secours Franklin Virginia; Petersburg Virginia; and Emporia Virginia which are Affirmative Action and Equal Opportunity Employer please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact The Talent Acquisition Team at .

Required Experience:

IC