Desk manager

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Job Title: Americas Deal Desk Manager Location: Raleigh, NC, Remote USA Department: Revenue Operations Reports To: Sr. Global Deal Desk Manager We are looking for a motivated Deal Desk Manager to join our team and support the execution of deals across various customer segments. Job Summary: Lead our deal desk function in the Americas as the go-to partner for complex SaaS deals. As the Americas Deal Desk Manager, you'll drive efficient approvals, assist with commercial structuring, and ensure deals align with both customer needs and company goals. Key Responsibilities: Partner with Sales leadership to drive deal velocity while validating adherence to pricing, finance, and compliance policies. Train and enable Sales teams on Deal Desk policies, quoting tools, and best practices. Contribute to system enhancements and process automation to improve efficiency and scalability. Manage the quote approval queue to ensure timely turnaround while maintaining in adherence to company guidelines. Serve as the primary escalation point for quoting issues in the Americas. Implement, document, and enforce deal desk processes, approval matrices, and escalation paths. Bridge gaps between Sales, Finance, Legal, Product, and Customer Success to streamline deal execution. Act as a strategic advisor to Sales leadership, helping craft deal strategies that maximize profitability and long-term customer value. Balance customer requirements with company policies to achieve win-win outcomes. Coordinate Deal Desk operations to provide consistent support during Americas business hours. Lead, develop, and support Deal Desk team members based in the U.S. and outside of the US. Qualifications: Bachelor's degree required. 5+ years of experience in Deal Desk, Sales, Sales Operations, or Revenue Operations within a SaaS or other technology-based business. Robust understanding of SaaS pricing, SaaS contracts, and ASC 606 revenue recognition principles. Strong skills within CRM and CPQ. Ability to influence cross-functional stakeholders and drive alignment in a fast-paced environment. Detail-oriented, with strong organizational skills and the ability to manage multiple priorities simultaneously. Demonstrated ability to manage complex deal structures and navigate tradeoffs between business goals and customer needs. #LI-Remote Qualys is an Equal Opportunity Employer, please see our EEO policy. Qualys is committed to building an environment characterized by respect for the individual where cultural and ethnic diversity are blended by teamwork into a harmonious work force. Because of this we are firmly committed to equal employment opportunity for all employees. All qualified applicants shall receive consideration that is free of discrimination or harassment on the grounds of race, color, national origin, ancestry, medical condition, religious creed (including religious dress and grooming practices), marital status, registered domestic partner status, sex, sexual orientation, gender identity and expression, genetic characteristics and information, age, veteran status, or any other protected characteristic. This applies equally to individuals with a physical or mental disability or medical condition. Qualys offers reasonable accommodations to qualified individuals with physical or mental disabilities to the extent the accommodation will enable them to perform the essential functions of the job and will not create an undue hardship. Further information relating to reasonable accommodations is available from the Human Resources Department. If you request assistance or accommodations, please contact us at [email protected]