Assistant General Manager

Assistant General Manager, Aquatics
Location: Springboro, Ohio
Position Type: Full-time (40+ hours/week; schedule varies based on school needs)
Salary: $30,000–$38,000 per year
Benefits: Health insurance, 401(k), paid time off, bonus opportunities

About Aqua-Tots Swim School
Join a passionate team dedicated to water safety and child development! As our Assistant General Manager, Aquatics, you’ll partner with the General Manager to lead daily operations, drive lesson quality, and develop our aquatics team in a positive, growth-focused environment.

Key Responsibilities

• Oversee aquatics operations to ensure all lessons meet Aqua-Tots Curriculum Standards
• Lead and coach the Aquatic Manager, Master Instructors, and Deck Supervisors
• Conduct regular lesson observations for safety, consistency, and curriculum adherence
• Support and oversee In-Water Evaluations and student progression
• Coach instructors on teaching skills, swimmer progression, and parent communication
• Maintain a safe, clean, and organized pool environment aligned with brand standards
• Support training and development plans for staff advancement

Customer Service & Family Experience

• Model Aqua-Tots Core Values in all family interactions
• Provide high-quality parent communication, feedback, and issue resolution
• Educate families on the Learn-to-Swim Program and guide class placement
• Maintain a visible presence in the lobby to engage with families

Staff Leadership & Development

• Partner with the GM to lead, coach, and develop aquatic and front desk teams
• Assist with hiring, onboarding, training, and performance evaluations
• Ensure consistent team communication through meetings and training sessions
• Support succession planning and training pathways for aquatics roles
• Reinforce a strong team culture and positive work environment

Facility & Safety Oversight

• Ensure the pool deck, pump room, and facility meet safety and cleanliness standards
• Monitor chemical logs, pool operations, and safety protocols
• Review incident reports and take corrective action as needed

Operations, Sales & Marketing Support

• Assist with curriculum-based sales conversations and program recommendations
• Support tracking and converting In-Water Evaluations into enrollments
• Help manage class schedules and staffing to meet demand and maintain lesson quality
• Contribute to local marketing initiatives as needed
• Assist with budget awareness and basic accounting procedures

Schedule & Weekly Expectations

• Full-time, salaried role (40+ hours/week)
• Open availability, including weekends; schedule varies based on school needs
• Regular deck presence for coaching and supporting aquatics
• Frequent lobby presence to connect with parents

Required Qualifications

• High school diploma or GED
• 18+ years old
• Valid driver’s license
• Open availability, including weekends

Preferred Qualifications

• 2+ years of management or leadership experience
• Background in aquatics, coaching, swim instruction, or recreation
• Experience training or developing others

Skills & Competencies

• Strong aquatics knowledge or willingness to learn
• Ability to assess performance and give constructive feedback
• Positive attitude and passion for child development
• Excellent communication and customer service skills
• Ability to lead by example and motivate a team
• Attention to detail and strong follow-through
• Comfort working in a fast-paced, active environment

Ready to make a splash? Apply today and help us create a safe, fun, and growth-focused environment for our swimmers and team!