System Support Specialist II

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

Position Summary

The System Support Specialist II is responsible for providing end-user support for hardware and software across multiple ODW sites. This role involves resolving escalated hardware and software issues, investigating root causes, and implementing solutions to ensure system reliability and performance. Responsibilities include efficiently managing the ServiceNow queue of request and incident tickets.

Essential Responsibilities

• Support end-user devices including laptops, desktops, printers, RF equipment and label printers to include setup, configuration and deployment
• Facilitate end-user software including MS Office, O365, WMS setup, print drivers and DUO
• Perform new user setup, access requests, printer setup, email setup and shared drive access
• Diagnose standard issues and identify inefficiencies to initiate process improvements
• Develop technical documentation for library supplements to ensure appropriate knowledge transfer and sharing
• Document inventory through lifecycle (receiving, deploying, repairing and retiring)
• Serve as a subject-matter expert in multiple areas to ensure procedures are efficiently documented and implemented
• Work independently and resolve most issues without outside assistance
• Remain current on new developments and techniques in information technology
• All other duties as assigned

Minimum Qualifications

These may be representative, but not all-inclusive of those commonly associated with this position. We encourage you to

apply, even if you don’t meet every qualification.

Education And Experience

• High School Diploma, GED or equivalent education/work experience preferred
• 3+ years of IT help desk/desktop support experience preferred
• A++ and/or IT-related Certifications (or comparable experience) preferred
• Prior knowledge of computer software/hardware and data communications preferred
• Desktop OS Support, Microsoft Windows 10\11, HP LaserJet printers preferred rm the essential functions.

Capabilities

• Ability to multi-task and solve problems
• Strong quality focus and technical understanding
• Flexibility to adapt
• Good verbal and written communication skills

Physical and Mental Requirements

• Hear, read and comprehend, write and communicate
• Continuously sit, type and perform repetitive wrist motion
• Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
• Possible on-call or after hours/weekend support
• Lift up to 50 lbs.

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

INDSA