VLT Tech Supervisor

Job Description

Job Description

Essential Functions

• Know how to identify all components in the VLT machines
• Know how to operate power tools and other shop equipment safely and correctly
• Ensure that you and your staff understand the policies and procedures, internal controls, and Gaming Regulations and are in complete compliance at all times
• Provide 100% accuracy and accountability on all documentation that is required by the VLT Performance department and Gaming
• Uphold the integrity of vital information in and around the VLT Performance department
• Be an upbeat and positive role model and LEAD BY EXAMPLE.
• Display and encourage a teamwork atmosphere at all times
• Offer assistance with any issues that an employee or guest may have
• Issue coaching or corrective action documentation to team members
• Clearly define desired results and time expectations of all tasks given to the technicians
• Ensure that all technicians are capable of performing any and all tasks
• Ensure that all of your team members have the tools they need to perform their job
• Provide training for the technicians that can’t perform their job duties as expected
• Follow through with training, assistance, discipline and recognition for your team members
• Reward and recognize the team members that excel
• Pass down comprehensive status of all ongoing projects, special tasks and any important information to the incoming shift
• Partner with VLT Operations and other departments in providing friendly, helpful and efficient responses to any issues
• Partner with VLT Operations to address any guests’ service needs
• Keep updated on current events in and around the region and ensure that the technicians are aware of the events at their property
• Be involved with projects and meetings that may occur outside of your normal shift
• Be prepared to perform any and all functions of projects
• Ensure that all daily reports are run and problems investigated
• Review the upcoming schedule and make sure that your team members are aware of any schedule changes immediately
• Be prepared to work after/past the time of your normal shift and flexible in taking days off. Your shift must be covered at all times
• Ensure that the down game board is accurate
• Ensure that the tech shop is clean after you leave your shift
• Walk the floor every day during your shift to locate any missing chairs, broken chair brackets, broken glass, bulbs out, games down and any other repairs that are needed
• Complete any other duties assigned during your shift
• Have a passion to learn and teach

Knowledge, Skills & Abilities

• Electronics repair and troubleshooting background
• Be able to read/explain the pay for the different EGD platforms
• Be able to perform all game recalls
• Be able to troubleshoot and repair common/uncommon problems with EGDs
• Knowledge of Microsoft Word and Excel
• Experience with VLT player tracking systems

Education and Experience

• Electronics degree preferred
• High School diploma/GED required
• 2 years’ experience as a VLT technician

Required Certification/License

• Must be able to obtain an Ohio Lottery Commission license