Self-Storage Customer Service Associate

Overview:

Join our team at National Storage and be a part of our mission to “be here when life moves you.” We’re a group of friendly individuals passionate about making self-storage experiences as customer friendly as possible. Our company has a focus on delivering top-notch service one storage unit at a time. If you’re looking for an environment where you can grow professionally and help people when life moves them then come check us out.

Benefits package (For FT team members):

• Affordable health insurance plus life insurance coverage provided by the company.
• And for even more peace of mind, you can choose from dental, vision, accident, GAP, and even pet insurance.
• 7 paid holidays and 2 weeks of PTO in your first year, so you can recharge your batteries.
• Matching 401k Retirement Plan.
• Easy hours, no nights, and no Sundays so you can find the right balance between work and everything else.
• Annual bonuses and career growth opportunities in field management or at our home office.

Job Description:

You’ll play an important role in our daily operations, working independently across multiple locations. This is an active job with a mix of indoor and outdoor tasks, including:

• Assisting customers and recommending the right storage solution for their needs.
• Keeping our facilities sparkling clean through tasks such as sweeping, mopping, dusting, window cleaning, and light maintenance.
• Required to lift and move up to 35 pounds regularly, and up to 50 pounds occasionally.
• Conduct daily property checks to check on unit availability ensuring each unit is customer ready.
• Reconciling daily payments and making bank deposits.
• Helping customers stay on top of their payments by making timely follow-up reminder calls.

Qualifications:

• We’re looking for individuals that care about helping people.
• It’s a bonus if you’ve worked in a service-based industry such as retail, fast food, property management, or hospitality.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER!

All applicants must undergo a background check and have reliable transportation.

At National Storage, we’re more than just a place to store belongings — we’re a trusted part of life’s transitions. Whether customers are moving, downsizing, renovating, or just needing a little extra space, we provide secure, clean, and convenient storage solutions backed by exceptional service. With locations across the Midwest region and a growing footprint, National Storage is proud to be a leader in the self-storage industry. Our team is passionate about creating a positive experience for every customer, and we take pride in maintaining top-notch facilities that reflect our commitment to quality and care. As an employer, we believe in investing in our people. We offer meaningful career opportunities, professional growth, and a supportive environment where your ideas are valued and your work makes a difference. If you're motivated, customer-focused, and looking to be part of a collaborative and forward-thinking team — we’d love to meet you.