Automotive Service Advisors

Job Description

Job Description

Description:

Competitive Pay Plan + Great Benefits!

Experience Preferred

Buckeye Chrysler Dodge Jeep RAM Superstore is part of Mahalak Auto Group, a successful family-owned and operated dealership group since 1966, with a great number of existing, long-term employees. Our company’s core focus is building relationships that last, with our employees, customers, and the community.

We are looking to hire Service Advisors / Writers to join our expanding team! We value our employees and invest in their success.

We offer:

• Competitive pay plan
• 'Degrees At Work' Program!
• Medical and Dental benefits
• 401(k) Retirement Plan with Company Match
• Christmas Club with Company Match
• An awesome work schedule!
• Professional, fast-paced, fun and friendly work environment.
• Career advancement

Our 'DEGREES AT WORK' Program is Available Now through our partnership with Strayer University. Work in any number of other job positions while you earn your degree. This program pays 100% of the cost of tuition AND books up-front. **See Hiring Manager for details!

Responsibilities - Service Advisor:

• Schedule appointments with customers by phone and in-person
• Meet and greet customers
• Work with customers and technicians to identify required maintenance by using historical service data
• Advise customers on necessary and suggested services, as well as any current special promotions available
• Compute the cost of replacement parts and labor to restore the vehicle to the condition specified by the customer
• Estimate the cost of mechanical, electric, or other repairs
• Enter itemized estimate on service order and explain estimate to the customer to gain their understanding of all services provided
• Determine progress of service orders and inform customers accordingly
• Address customer questions promptly
• On re-delivery of customer vehicle, check for cleanliness and to ensure that all service items have been completed
• Review results of customer satisfaction surveys with the service manager
• Establish long-term positive relationships with customers
• Meet the dealership’s standards for repair order production

We are an Equal Opportunity Employer. All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.

** The Degrees @ Work™ program is made available through the American division of Chrysler Automobiles, Strayer University, and Mahalak Auto Group. For more information email us at [email protected], or call (888) 785-7746.

• Experience preferred
• Superior communication and customer service skills
• Positive, can-do attitude
• Please upload your resume and complete the online assessment
• Must be authorized to work in the U.S. without sponsorship and be a current resident.
• Must pass pre-employment testing to include background checks, MVR, and drug screening.