Process Improvement Associate I

Job Description

The Performance Consulting organization is responsible for leading critical, strategic efforts throughout the business with the ultimate goal of improving both operating and financial performance. The Process Intelligence (PI) organization, which is part of Performance Consulting, leads and executes transformational process analytics projects in Operations across Consumer and Community Banking (CCB). 

Process Modeling Junior Associate supports the deployment and sustainment of process modeling across the CCB organization by bringing deep knowledge of the Signavio platform to client engagements as part of the Consumer and Community Banking Process Modeling Center of Excellence (CCB PM COE) In addition to hands-on expertise with the administrative and reporting infrastructure of Signavio, you will have strong organizational, facilitation, and engagement management skills that you use to help CCB business units create visual representations of their processes in BPMN 2.0, augmented with risks, controls and other metadata. 

Job Responsibilities:

• Analyze Data from various sources utilizing statistical concepts, compile presentations and present findings in a clear and concise manner to senior leadership.
• Build organizational capability through strong relationships with internal clients and team members.
• Cultivate holistic knowledge of the Signavio platform related to process modeling – e.g., organizational structure, attribute assignment, CCB Standards, governance, and other components. 
• Identify and support the testing and development of new BPMN 2.0 capabilities and other features in Signavio, serve as process modeling coach and troubleshooter.
• Implement and continuously improve PM COE client facing and internal training materials, procedures, playbooks, and monthly executive reporting. 
• Facilitate BPMN 2.0 working sessions and office hours for modelers, and provide support for the training lead.
• Conduct interviews and side-by-sides with clients to map out current / future state processes.

Required Qualifications, Capabilities and Skills:

• Exceptional problem-solving skills, including the ability to define and deconstruct problems, identify, and prioritize key issues. 
• Project & client management skills - Candidate must be able to scope projects, create workable project plans, closely partner with key stakeholders, and execute on such plans while demonstrating an ability to balance multiple competing priorities.
• Results-focused, organized, initiative-taking self-starter and demonstrating a strong desire to learn new concepts, tools, and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.
• Excellent written and oral communication and exceptional facilitation skills.
• Teamwork skills - Candidate must be flexible in his/her work style and be able to collaborate with stakeholders and colleagues at all levels and bring them to consensus. 
• Must have excellent skills with MS Excel, PowerPoint, and SharePoint

Preferred Qualifications, Capabilities and Skills:

• The ideal candidate will have a bachelor’s degree from an accredited school. 
• Prior experience creating process maps or models in BPMN 2.0 with one or more process modeling tools (Signavio, Camunda, iGrafx –  Signavio preferred)
• Awareness of  Business Process Management (BPM), Lean Six Sigma, and Prosci Organizational Change Management (OCM) methodologies.
• Exposure to Tableau for data visualization and Alteryx for data transformation/analysis
• Experience in financial services, operations, strategy, and consulting highly preferred. 

This role does not offer visa sponsorship.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.