Client Services Manager

If you're an experienced mid-to-senior-level client services manager who thinks strategically, pays close attention to detail and thrives in a flexible, fast-paced work environment, Ample has an opportunity that might be a great match for you. Help us bring digital strategy to life in the form of content strategy and creation, delightful user experiences, websites, and custom web applications in a flexible and expressive work environment.

Ample is headquartered in Cincinnati, Ohio. This is a remote role that requires on-site availability in Cincinnati once per week. This position is open to candidates located in Indiana, Ohio, Kentucky, West Virginia. Preference is given to candidates living within a 100 mile radius of Cincinnati. In addition to being on-site in Cincinnati once per week, the candidate must be willing to travel on occasion when a project or company initiative requires their attendance. Salary will be commensurate with the candidate's experience within a $75,000 - $90,000 range. The team operates on East Coast hours. Must be eligible for work in the United States.

Why employees like working with us

Ample is a place for smart, interesting, and passionate people to call home. It’s also the first call for anyone seeking great digital work.

Our culture is the brand in action. Caring about one another personally leads to a contagious empathy for our clients and their needs. It’s so refreshing, clients continue to work with us (as do former employees).

How We Do It

• We seek out and thrive on meaningful work
• We celebrate the person and the professional
• We take a serious approach to our craft without taking ourselves seriously

And food. We really like to break bread together (particularly bread covered in sauce, cheese and pepperoni).

Learn more about working with us here. Get to know us on our blog, Instagram, Facebook, and LinkedIn.

Primary Responsibilities Of This Role Include

• Build and nurture relationships with our clients
• Translate client ideas into strategic, actionable plans that can be effectively executed
• Work with clients to define priorities and translate them into clear, actionable plans for the team.
• Account review, analysis and development
• Lead multidisciplinary teams to turn client challenges and ideas into clear plans for execution
• Work alongside our project management team to scope and estimate new projects, create project schedules and manage project timelines
• Manage tasks for yourself and the team
• Articulate requirements to clients, designers, copywriters and developers

You Need These Skills

• You've done this before — Agency experience isn’t just a plus, it’s a must. You’ve worked in fast-paced client environments and know how to navigate the nuance, pace, and pressure that comes with it.
• You are obsessed with our clients - You thrive on being an extension of your client’s business. You develop deep relationships with them to ensure that Ample is a true partner for their organization.
• You talk the talk - You have a fundamental belief that there’s no such thing as overcommunication. Communicate clearly, effectively and often.
• This isn’t your first rodeo - You can handle varying priorities and complex projects with authority. An understanding of agile/scrum will help you hit the ground running.
• You live in the zone - Prioritization is huge. You’ll need the focus to manage your time and to-do list effectively. You have to be someone we can count on to deliver on time, every time.
• Your t’s are always crossed - Obsessive attention to detail and over-the-top organization skills will help you to be successful in this role. We are not interested in double checking every line of every project schedule, or your emails for that matter.
• The soft skills - Approachability and empathy are essential. You will be a point person for our team and need to be accessible and approachable.
• The zig and the zag - You’ll need the ability to adapt to changing demands in a fast-paced environment. We are a small agile team, and thus require someone who can roll with changes and hit the gas when it’s time to move.

One or more of these things would be exceptional

• Scrum master or agile experience
• Experience working with project management software such as Asana
• Knowledge of SEO/SEM best practices
• Experience with Google Analytics / GA4
• Familiarity with Content Management Systems (CMS) especially Contentful
• Experience with Git/Github

Benefits For Our Employees

• Health Insurance option for self & family for health, vision, and dental
• Short Term Disability
• Paid maternity/paternity coverage
• 15 days of PTO
• An additional week off for holiday break
• 401k Program Participation