Inbound Sales Representative

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging.

We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location-focused and work-from-home jobs.

Overview:

Remote (U.S. – Select States Only)

• This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:
• AL, AZ, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.
• Reports to: Associate Manager, Inbound Sales (Phones/Chat)
• Travel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.
• Physical Requirements/Demands: None.

Application Period Disclosure:

We are accepting applications for this role for the next 48 hours . We encourage interested candidates to apply as soon as possible for full consideration.

What we’re looking for:

We’re looking for personable, detail-oriented professionals who thrive in a fast-paced, customer-first environment and are motivated by helping others succeed. As an Inbound Sales Representative, you'll be the voice of Custom Ink—helping customers design and order products they love while also identifying new opportunities for future engagement.

• 1-2 years of sales or customer-facing experience
• Effective communicators in both writing and conversation
• Curious and adaptable, able to learn quickly and pivot with grace
• Self-motivated and goal-driven, with a knack for converting interest into action
• Comfortable with technology, chat tools, and CRM platforms
• Skilled at balancing empathy with results—delivering both service and sales
• Excited to contribute to a values-driven, people-focused brand

What you’ll do:

• Converting inbound inquiries into successful sales through digital and phone channels
• Advising customers on product selection, design tools, pricing, and turnaround options
• Using insight and discovery to qualify leads and forward them to other sales channels (e.g., Mid-Market, Account Management, Pro Teams)
• Delivering exceptional experiences that reflect our commitment to quality and connection
• Navigating customer challenges with patience and professionalism
• Collaborating with peers, managers, and cross-functional partners to improve workflow and service

How you’ll be measured:

• Sales conversion and order volume from inbound customer inquiries
• Lead generation quality and volume for other sales channels
• Customer satisfaction metrics (e.g., tNPS) and accuracy
• Responsiveness and operational efficiency
• Contribution to repeat business and long-term customer engagement

How you’ll make a difference:

As a frontline representative of Custom Ink, you’ll have the opportunity to directly impact customer happiness and brand loyalty, helping customers bring their ideas to life and making it easy for them to come back again and again. Your ability to deliver thoughtful, engaging service while identifying future sales opportunities will position you as a key contributor to Custom Ink’s growth and mission.

Compensation:

We are committed to providing pay transparency and equitable compensation.

• For this non-exampt position, the hourly rate is $26.44, plus a performance bonus targeted at $15,000, for a total OTE of $70,000 tied to individual/company performance and continued retention.

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
• Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
• Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments. Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink's Core Values - Golden Rule, Ownership, and Innovation - are the foundation of who we are. An encompassing value is Trust. We trust our team members 100% and expect trustworthiness and honesty in return. With that, all offers of employment with Custom Ink will be contingent upon the satisfactory completion of a criminal background check. Please note that prior conviction does not automatically rescind an offer of employment. Such a determination is made by Custom Ink on a case-by-case basis and will be made in accordance with applicable local, state, and federal law.

We’re excited for your upcoming interview and want to share CustomInk’s policy on using artificial intelligence (AI) tools during the process.

You may use AI tools (e.g., ChatGPT, GitHub Copilot, OpenAI Codex, Amazon CodeWhisperer, etc.) for assessment or take-home exercises, as long as the work you submit represents your own understanding and abilities.

However, AI tools may not be used during live interviews to generate, draft, suggest, or influence your responses. All interview answers must be your own original work.

If you require assistive technology as a disability accommodation, please notify [email protected] in advance so we can consider appropriate, legally compliant accommodations.

Custom Ink provides accommodation so that qualified disabled applicants may participate in our selection process. To ensure full consideration, please reach out to share details of your reasonable accommodation request related to applying for a specific job opening by emailing our Recruiting Team.

Custom Ink is an E-Verify participant in certain locations as required by law. To learn more about E-Verify, please visit

Custom Ink es participante de E-Verify en ciertas ubicaciones según lo exige la ley. Para obtener más información sobre E-Verify, visite dhs.gov/E-Verify.