Salesforce Business Analyst

ZIRLEN TECHNOLOGIES INCORPORATED
Ohio

Salesforce Business Analyst

Position- Contract - Lowell, Massachusetts-MA (Remote)



Required:

  • 3–5 years Salesforce BA or functional consultant experience
  • Experience gathering requirements, conducting workshops, documenting workflows
Ability to build:

  • SOPs
  • Process maps (Visio, Lucidchart, Miro)
  • User stories
  • Acceptance criteria
  • Understanding of Salesforce objects: Leads, Contacts, Opportunities, Cases
  • Experience coordinating with technical teams (developers, architects)
  • Strong communication and stakeholder management skills
  • Ability to support change management, training, and adoption
  • Analytical mindset with ability to diagnose data/process gaps
Preferred Skills

  • 5–7+ years BA experience, ideally in CRM or higher-ed
  • Salesforce certifications:
  • Salesforce Business Analyst
  • Admin (ADM-201)
  • Advanced Admin (ADM-211)"
  • Experience in education CRM environments (TargetX, Slate, EDA)
  • Experience defining KPIs and reporting requirements
  • Experience working with Marketing Cloud or MC Connect
  • Ability to build business cases and roadmap proposals
  • Experience with RFP-level documentation and client presentations
Specific Skills:

  • Requirements analysis
  • Process mapping (Visio/Lucidchart/Miro)
  • SOP development
  • Acceptance criteria creation
  • Salesforce object model understanding
  • Change management & training support
  • Data quality & workflow analysis
If you are interested, please share your updated resume with your contact number to [email protected] , and also feel free to reach out at 972-433-6033 Ext. 1005



This is a remote position.

Posted 2025-11-27

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