IT Support Applications Analyst
Apply now: IT Support Applications Analyst, location is Hybrid (Wilmington, DE).
Job Title: IT Support Applications Analyst
Location-Type: Hybrid (Wilmington, DE – 3 days onsite)
Start Date Is: June 23 or ASAP
Duration: Contract through End of 2025 (likely to extend)
Compensation Range: $25-29/hr on W2 ONLY (no c2c)
Job Description:
Provide Tier 1-2 support for research-focused digital applications, ensuring smooth operations and excellent customer service for scientific end users.
Day-to-Day Responsibilities:
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Troubleshoot issues within EDL, ELNs, and Chemdraw applications
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Sort and route incoming requests to appropriate business units
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Convert reports to PDF/A for server storage
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Manage user access through Azure Active Directory
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Interface with scientists and researchers to resolve technical issues
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Collaborate on continuous application improvements
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Document issues and feedback for future upgrades
Requirements:
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Must-Haves:
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Communication experience - changing environment
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Active Directory / Azure
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Customer Service
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Application Support (Tier 1-Tier 2)
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ELN (Electronic Lab Notebook) // Laboratory Information Systems
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Independent learning and not needing hand held / learn quickly
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Good team worker / understanding updates, improvement, and learning
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Associates or Bachelors
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Someone who has some knowledge on how to code (when there are issues with ELN, not frequent, not an everyday issue)
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Nice-to-Haves:
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EDL Experience (Electronic Document Library) SIMS, EDL
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Material science background / STEM
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Database understanding - SQL - intro/beginning
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Application Servers
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Someone who has communication experience, taking the lead on sending things over
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