Field Service Supervisor - Great Lakes Region
- Supervisory Role
- Build Relationships with all Technicians and Customers
- Lead new Technician Hiring
- Perform annual reviews and performance coaching
- Manage regional service budget
- Review Technician Expenses and PTO
- Daily Work Scheduling and Reporting
- Manage Open Tickets
- Dispatch and schedule Technician work
- Review and input Closed Ticket information
- Parts and Inventory
- Assist Technicians and Customers with parts identification and sourcing
- Request Estimates and Invoices
- Request Field Parts Shipments
- Organize quarterly field inventory
- Technical Support
- Provide Technical and logistics support to Regional Technicians
- Customer Interface
- Serve as the first call for regional customer Warranty and Non-Warranty requests
- Work with customers to track and schedule PM services
- Promote maintenance labor and parts sales
- Leadership Team
- Participate in both Technical and Non-Technical Leadership meetings
- Participate in both Technical and Non-Technical Leadership meetings
- Technical Knowledge of Automotive, Heavy Equipment, or Electric Vehicles
- Supervisory Experience
- Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
- Ability to set and prioritize goals and achieve them per a schedule
- Strong written and verbal communication skills
- Proficiency with Microsoft Office (PowerPoint, Excel, Word)
- Bachelor’s degree or equivalent experience
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