Senior Director, Digital Operations - RPCA
- Lead an organization of employees focused across the digital operations space to include infrastructure, end user support, network, etc.
- Create a consistent communication rhythm on organization and operations status, keeping IT leadership, global operations finance and functional partners in synch with overall initiative outcomes, establishing a full wing to wing closing applications operational support model, driving closing cycle time and service level improvements.
- Provide strategic oversight and drive team optimization and individual team member growth.
- Establish and foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.
- Develop and maintain departmental policies and procedure; ensuring appropriate metrics, controls & SOPs are in place & driving the appropriate behaviors. Manage team training programs and ensure team is well crossed trained and motivated to deliver results.
- Manage client & vendor problem resolution and escalation.
- Set up multi-generation plans to improve operations, managing Digital Technology spend and lead cost-out projects.
- Drive adherence to IT Compliance standards (SOX, ISO) by minimizing exception processes and creating streamlined or automated solutions for gaps.
- Share technical, procedural, and business knowledge with others.
- Leverage your domain expertise; you are expected to further the knowledge and improve productivity of your colleagues with activities such as creating learning content, giving presentations, and supporting a continuous learning culture.
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