On-Call IT Technician - PC, Mac & Desktop Support Cincinnati, OH

Location:

Multiple U.S. Cities (Onsite Support)

About the Role:

We are seeking reliable and tech-savvy on-call field technicians to provide onsite support for desktops, laptops, and general PC/Mac troubleshooting . You’ll be working with residential and small business clients, resolving a wide range of computer-related issues—from software errors to hardware diagnostics and repairs.

This is a 1099 independent contractor role. You must have your own tools, reliable transportation, and the ability to work independently.

Key Responsibilities:

• Diagnose and repair hardware and software issues on Windows and Mac devices.
• Resolve boot errors (e.g., black/blue screens, "Preparing Automatic Repair," OS issues).
• Perform full clean-ups and tune-ups for slow or unresponsive systems.
• Reset Windows passwords and assist clients with account access issues.
• Assist with internet connectivity issues (wired and wireless).
• Replace internal components like fans, hard drives, or RAM.
• Reinstall or repair operating systems using USB or disk media.
• Add shortcuts or tools (e.g., remote support access) as instructed.
• Provide basic training or walkthroughs to clients post-service.
• Document your service visit and escalate complex issues when needed.

Requirements

• 2+ years of experience in PC/Mac repair and IT support.
• Familiarity with Windows 10 & 11, macOS, and basic BIOS/boot troubleshooting.
• Ability to work with limited instructions and troubleshoot independently.
• Must own necessary tools (bootable USB, Windows installation media, screwdriver, etc.).
• Reliable vehicle and valid driver’s license.
• Strong communication and customer service skills.
• Comfort working with clients in residential or office settings.

Benefits

• Pay: $35/hour on-site
• Flexible schedule — accept jobs when available
• Part-time 1099 contractor role

Note: This is a 1099 independent contractor role. You’ll manage your own taxes, tools, and schedule. We handle dispatching, client communication, and billing.