Customer Service Representative-CORSA Performance

Job Description

Job Description

Description:

Race Winning Brands (RWB) is the leading manufacturer of racing and high-performance parts sold to automotive and powersports markets. RWB is the preferred source for high-end pistons, engine blocks, cylinder heads, intake manifolds, connecting rods, crankshafts, clutches, transmissions, springs and other engine and driveline- related performance components. RWB markets its products through multiple prominent brands including JE Pistons, Wiseco Performance Products, K1 Technologies, Diamond Pistons, Trend Performance, Rekluse Motor Sports, MGP Connecting Rods, ProX Racing Parts, Dart Machinery, PAC Racing, Revmax, Haltech, TSI, and CORSA Performance. RWB sells to a diverse and unmatched customer base of professional and sportsman racers, engine builders, enthusiasts, OEMs, automotive and powersports dealers and wholesale distributors. RWB is headquartered in Mentor, Ohio with sales offices and manufacturing operations in strategic locations throughout the United States, Canada, Europe and Asia.

POSITION SUMMARY : Serve as a point of contact with Corsa Performance Exhaust and Volant Performance customers and support sales growth through customer service, order processing and reporting.

ESSENTIAL RESPONSIBILITIES: (the following in only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties)

• Responsible for enhancing a positive customer experience by providing the highest level of customer service and support.
• Responds to customer Inquiries: Answering phone calls, emails, and utilizing live chat to address customer needs regarding products, pricing, availability, billing, shipping, lead-times, etc.
• Receive customers via the phone, email, chat and in-person and direct them to the correct individual or department as required.
• Following up with clients or customers by phone or email to check that they’re satisfied with their purchases.
• Educating clients or customers about additional products or services that might benefit them.
• Ensures delivery of superior customer service through fast and accurate processing of orders, communication and coordinating with other departments to resolve inquiries.
• Work Directly with Operations, Shipping, Planning and Manufacturing to properly communicate lead-time and commitments for customers.
• Handle warranty-related customer inquiries per the direction from the Technical Services Team.
• Provide phone sales support for all general purchase inquiries, directing orders through the website or preferred partner where applicable.
• Escalating inquiries and concerns, when necessary.
• Troubleshooting high level common issues with products or services.
• Assist in preparing and providing data for customer service-related reports.
• Updates customer information in ERP system as requested regarding contact information, tax documentation etc.
• Supports the sales team as needed with all sales operation functions including tradeshow support.

Requirements:

• One to three years of experience in working with customers, preferably in a manufacturing environment.
• Two or Four year degree in Business, Marketing, or related fields with applicable work experience. Relevant experience considered in lieu of a degree.
• Excellent communication skills, Strong listening skills, problem solving abilities to resolve customer issues quickly, ability to multitask, Microsoft Excel, attention to detail, organization. Required to frequently use a computer.

Physical Demands/Working Conditions:

• Occasionally lift and/or move up to 75 lbs.
• The noise level in the work environment is usually low
• Personal protective equipment is required including but not limited to gloves, safety glasses, and hearing protection.

What You’ll Get:

• Eligible for Medical, Dental, Vision Insurance as of Day One
• Employer Paid Life and Disability Insurance
• HSA with Employer Contributions
• 401(K) Retirement Plan with Company Match
• Employee Wellness and Assistance Programs
• Paid Maternity/Paternity Leave
• Paid Time Off
• Up to 13 Paid Company Holidays

EEO Statement:

Race Winning Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.