Guest Experience Associate

Job Description

Job Description

Description:

Job Description –Guest Experience Associate

Tee 18 Golf’s Guest Experience Associate are responsible for supporting and sustaining our culture while driving business results. As a Guest Experience Associate you have the opportunity to make a real impact on your Tee 18 Golf, your team and your community. If you are passionate about people, sports and thrive in a performance-driven culture, we want you on our team!

We’re looking for someone who:

• Is friendly and genuinely cares about the happiness of others
• Takes accountability for their actions and takes pride in their work
• Has a can-do attitude and asks “what else can I do?”
• Is a good teammate who provides—and values—honest feedback
• Likes to make hard work fun
• Has a passion for making great guest experiences

Interested? Check out the responsibilities and requirements below and then fill out an application!

Primary responsibilities of the Guest Experience Associate position include:

• Performs daily operations including working well with Tee 18 Golf team members, taking, preparing and delivering guest food & beverage orders, and cleaning and maintenance of Tee 18 Golf equipment and facilities.
• Effectively complies with all processes and procedures to ensure operational excellence.
• Ensures food safety practices that comply with federal, state, and local regulations.
• Strives to meet Tee 18 Golf weekly sales goals, service times, and guest experience goals.
• Perform weekly & quarterly business reviews with the Assist Managers and uses the data & feedback to implement sustainable growth & success measures.
• Maintains current and accurate data in corporate systems to include Point of Sale, Scheduling, Time & Attendance, Open & Close Checklists, Corporate & Small Group Event checklist.
• Ensure quality and a 5-Star Guest experience every time.
• Complies with scheduling requests covering the necessary shifts across hours of operations and guest demand.
• Fill in where necessary should the needs of the business require.
• Lead and model Tee 18 Golf’s cultural beliefs creating employer of choice experiences to ensure team members feel valued, appreciated, and set up for success.

Job Requirements include:

• 2+ years of restaurant shift management experience
• 2+ years of restaurant server and / or production experience
• Must be available to work weekends, especially during Winter months given the demand & seasonal nature of this business
• High School Diploma or equivalent
• Valid driver’s license
• Be at least 21 years of age
• Must be able to stand for long periods of time (10 hours) on any given day
• Need to be able to lift minimum 50 pounds