Dispensary Associate Lead

ABOUT FRX:

At FRX Ohio, exceptional cannabis begins with exceptional cultivation. As one of the largest Certified Kind cannabis cultivators in the United States, we are committed to growing cannabis with integrity, transparency, and an unwavering focus on quality. Because cannabis cannot be certified USDA Organic under current federal law, the Certified Kind program provides an independent, third-party verification modeled after internationally recognized organic standards. Through rigorous inspections and accountability, Certified Kind cultivators demonstrate their commitment to producing cannabis with respect for both people and the planet. 

Everything we do starts with our living soil, which is an active ecosystem of beneficial bacteria, fungi, and other microorganisms that naturally cycle nutrients, support vigorous plant growth, and promote resilience. Rather than simply feeding the plant, we cultivate a thriving soil food web that allows each cultivar to fully express its unique cannabinoid and terpene profile while producing healthy, vibrant plants. By working with biological systems instead of relying on synthetic inputs, we produce cannabis that is true to its genetics and rich in the compounds that make every cultivar unique. 

We proudly offer flower, pre-rolls, concentrates, vaporizers, and edibles through our family of brands, including FRX, Anthos Organics, Common Citizen, Local Edibles, and Cannarocks. Every product reflects the same care, consistency, and attention to detail that goes into every harvest.

Benefits Package:

• Health/Vision/Dental insurance coverage with HSA contribution plans
• Employee Assistance Program (EAP)
• 401K with 1% Match
• Employee discounts
• Paid time off (PTO)
• Paid Holidays
• Paid sick time

Summary of the Role: The Dispensary Associate Lead (DAL) plays a key role in dispensary leadership by assisting with daily operations while delivering exceptional customer service. In addition to frontline responsibilities, the DAL carries supervisory/managerial duties in the absence of the GM and AGM, including assisting with staff scheduling, directing daily team activities, and assigning tasks to Dispensary Associates. The DAL also contributes to achieving sales and marketing objectives, supports financial performance goals, and helps reinforce clear and consistent operational standards across the team.

Key Responsibilities:

• Core Competencies & Leadership: Serve as a subject matter expert across all Dispensary Associate core competencies. Provide leadership, guidance, and coaching to Dispensary Associates to support consistent, compliant operations.
• Customer Service & Patient Experience: Greet customers and verify identity using valid driver’s licenses and registry cards; confirm recommendation status and assist with product selection and education. Deliver prompt, courteous, and knowledgeable customer service while communicating current promotions and responding to product-related inquiries. Support efficient customer flow throughout the dispensary and assist with queue management to minimize wait times.
• Transaction Processing & Compliance: Process customer orders using handheld scanners, Dutchie, OAARS, and all systems; manually enter data when required. Accurately package products in accordance with state regulations and company standards. Accept and process payments securely, ensuring transactions are properly logged on Daily Register Sheets. Complete all required documentation accurately and in compliance with state regulations and internal policies.
• Inventory & Cash Management: Maintain organized, compliant storage of product inventory and assist with daily AM/PM inventory counts. Support Inventory Control Specialists as needed to ensure accuracy and compliance. Secure cash appropriately in safes or vaults and assist with preparation for scheduled cash pickups.
• Supervisory & Operational Support: Assist management with employee scheduling, onboarding, and training; provide day-to-day coaching and support to Dispensary Associates.Open and close the dispensary and manage employees in the absence of the General Manager (GM) or Assistant General Manager (AGM), ensuring all operational, compliance, and security procedures are followed. Resolve routine customer concerns, including returns, payment issues, and general inquiries, while maintaining a high standard of service.Apply effective problem-solving and de-escalation techniques to support positive customer and team interactions.
• Systems & Technical Proficiency: Operate registers, tabletop scanners, handheld scanners, and other required equipment with accuracy and confidence. Demonstrate proficiency in MJ
• Housekeeping: Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards.
• Other Duties: Perform additional duties as assigned to support efficient, compliant, and patient-focused operations

Position Requirements:

• Flexible schedule availability including nights, weekends and holidays 
• Previous leadership/supervisory experience
• Must be 21 years of age
• High School Diploma or GED required.
• Exemplary customer service skills
• Exceptional leadership ability
• Ability to pass state and federal criminal background checks
• Basic math skills and comfort handling cash and transactions
• Proficiency with technology and ability to learn new systems quickly

Physical and Environmental Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Ability to lift, push, and pull 50 pounds  

• Ability to sit, squat, bend, and kneel repetitively throughout a workday  
• Ability to stand for extended periods of time  
• Extended computer usage
• Comfortable being under constant video surveillance
• Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.  

Management reserves the right to assign other job duties as necessary, with or without notice. Please note this job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.