Premium Audit Manager
- Leads the Premium Audit function for the company, ensuring effective and efficient operations
- Leads, develops, trains and mentors staff
- Effectively adapts company strategy to department objectives and communicates strategy and priorities, sets expectations, holds team accountable, and gets results
- Demonstrates and leads team to demonstrate a strong commitment to hospitality
- Collaborates effectively with Home Office and Regional Underwriting Teams
- Communicates effectively, providing prompt and professional service to agents and policyholders
- Works across departments and across offices to accomplish corporate objectives and priorities
- Manages resources appropriately - staffing, workloads, productivity, budgets
- Manage relationships with and service levels of Premium Audit vendors
- Exercises highest level of authority in Premium Audit department, dictating department's final stance on audit issues
- Responsible for department's technical file handling, service standards, and project management
- Audits internal staff and external vendors to verify compliance with state requirements and company procedures
- Achieves defined production objectives or defines action plan
- Actively seeks out operational improvements to maximize department efficiency
- Steps in to assist team in auditing files as required
- Demonstrates a strong commitment to continuing education and development
- Bachelor's degree in related field and 4 years of audit experience
- Or 6 years of audit experience
- Ability to professionally interact with our customers
- Exceptionally strong customer handling, conflict resolution, and problem solving skills; focus on quality of customer experience
- Exercise initiative and judgment while researching and solving customer inquiries
- Possess a positive, professional, cooperative, and quality-conscious service attitude
- Ability to work under pressure, deal with interpersonal conflict, and handle assigned workload
- Possesses analytical and problem-solving skills
- Possesses effective verbal and written communication skills
- Identify and capitalize on continuous improvement ideas
- Compile and analyze data to help drive decisions
- Forward thinker who proactively seek opportunities and proposes solutions
- Ability to understand Central Insurance's policies and processes
- Preferred:
- Premium Audit experience or knowledge of Commercial Lines insurance products (particularly Workers Compensation and Commercial Liability
- Associate in Premium Auditing (APA) designation or plan to attain in a three year time frame
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