Sales Consultant

Join our Ricart Buick GMC Chevrolet team located in the North Columbus area. Ricart Automotive has been Columbus' Top Place to Work since 2013! We offer competitive pay, a generous benefits package, opportunities for advancement, a family environment, strong company culture, and more employee events than anyone in the industry!

Responsibilities:

• Sells used vehicles while achieving and maintaining appropriate levels of gross profit, volume, and customer satisfaction.

What We Need From You Job Duties and Requirements:

• Approaches, greets and offers assistance or direction to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. Suggest alternative vehicles if necessary.
• Provides thorough product information and demonstration to all prospects.
• Offers test drives to all prospects. Follows dealership procedure to obtain proper identification from customer before test drive begins.
• Exhibits a high level of commitment to customer satisfaction.
• Utilizes dealership sales control and follow-up system.
• Knows and understands the federal, state and local laws which govern retail auto sales.
• Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals.
• Knows and understands equity and values, and is able to explain depreciation to the customer.
• Ensures that the sales manager has an opportunity to meet each customer.
• Turns 100 percent of closed deals to finance and insurance manager and presents properly completed paperwork (i.e., insurance information, trade title etc.).
• Prepares sold vehicles for customer delivery (i.e., cleans vehicles, fills gas tank and ensures all features are operational) prior to customer arrival.
• Delivers vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty and paperwork.
• Introduces customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership's service department.
• Schedules first service appointment.
• Follow up on all post-delivery items, tag/title work, “we-owes,” and special requests to be sure that all customer expectations are met.
• Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Maintains a prospect development and follow-up system.
• Works with the service department and body shop to ensure that vehicles are properly reconditioned on schedule.
• Attends sales meetings.
• Helps with the used-vehicle inspection process.
• Writes complete sales orders and processes paperwork in accordance with established dealership policies.
• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Other tasks as assigned.

Essential Job Functions:

• Must have a valid drivers license and meet company motor vehicle report standards
• High school education or equivalent
• Ability to drive a manual vehicle preferred, but not required
• Must be able to walk around/stand for long periods.
• Understands the terminology of the automobile business and keeps abreast of changes in product technology, incoming inventory, features, accessories etc.

Ricart Automotive is an equal opportunity employer.