Security Service Technician (union)

What You Will Do

As a Johnson Controls Service Technician, you will serve as a troubleshooting and service expert responsible for the inspection, repair, and replacement of security systems, including burglar alarms, fire alarms, CCTV systems, and card access systems. You'll ensure customers and internal teams stay informed of system status and inspection results.

This is a field-based role where you will be equipped with the tools and support needed to work independently.

How You Will Do It

• Locate and resolve issues with damaged equipment or wiring

• Repair, readjust, or replace inoperative equipment and perform operational tests

• Prepare trouble order forms for temporary repairs

• Coordinate inspections and/or installations with police, fire departments, or other agencies

• Service and repair commercial Security/Fire Alarm/CCTV/Card Access systems

What We Look For

Required:

• High School Diploma or equivalent

• Must be willing to join the local union

• Experience with fire alarm systems, burglar alarms, CCTV, and card access systems

• Hands-on experience with alarm systems or low voltage electronics

• Clean driving record and valid driver's license

• Knowledge of test equipment such as multi-meters, digital analyzers, and commissioning tools

• Experience with inspection, repair, and programming of fire alarm panels and fire suppression systems

• Computer literacy

• Ability to follow verbal and written instructions

• Capable of lifting and carrying equipment and tools up to 50–70 lbs.

• Comfortable working at heights (up to 40 feet), in confined spaces, or on ladders/scaffolding

• Willingness to work flexible hours, including weekends, to meet customer needs

• Strong organizational skills and a customer-focused attitude

• Ability to maintain truck inventory and respond promptly to customer needs

• Adherence to safety guidelines and procedures at all times

• Must obtain Ohio Fire License with first 6 months and Kentucky Fire Licenses within 1 year of hire.

• Able to pass a pre-employment background check and drug test

Preferred:

• 5+ years of experience in low voltage electrical systems

• NICET II certification

• Current Ohio and/or Kentucky Fire License

Pay Range: $19.10 - 31.60 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

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