Customer Service Manager

Famous Supply
New Philadelphia, OH

Famous Supply is looking for a Customer Service Manager at our New Philadelphia, OH location.

The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.

Primary Job Responsibilities
  • Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
  • Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
  • Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
  • Use material handling equipment and/or ladders to pull customer parts orders.
  • Oversee the work of branch associates, ensuring they are properly trained.
  • Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
  • Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
  • Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
  • Customer Service Experience
  • Warehouse Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for majority of an 8 hour day
  • Ability to work in a fast-paced environment
Preferred but not Required Experience and Skills
  • Distribution and/or wholesale experience
  • HVAC/ Plumbing/Building Products knowledge
  • Forklift experience
  • Experience using RF Scanners

What Makes Us Famous!

  • Health, Vision, and Dental Insurance
  • Paid Time Off (Vacation and Holidays)
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
  • Strong Culture through our 40 Fundamentals
  • Family Atmosphere
  • Fitness Reimbursement Program
  • Associate Referral Bonus Program
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (!

To learn more about what makes us Famous, visit Famous-Supply.com !

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

Posted 2026-02-25

Recommended Jobs

General Handyman

Synergy Preserve
Youngstown, OH

Synergy Preserve LLC is looking for some experience technicians for it's sister concern, Afrin Property Solutions LLC   About Afrin Property Solutions LLC  Afrin Property Solutions LLC has a w…

View Details
Posted 2026-02-20

Mechanical Engineer/MEP

Professions Inc
Westerville, OH

Job Description Job Description Job Description: The Mechanical engineer is responsible to start, produce and finish engineering projects for a leading MEP firm. The Sr, Mechanical engineer wi…

View Details
Posted 2026-04-04

Entry-Level Digital Marketing Business Development Representative

American Marketing & Publishing, L.L.C
Toledo, OH

Job Description Job Description Inside Sales – Business Development Representative in Toledo, OH Build a career with unlimited earning potential as you get paid to call, connect with, educate…

View Details
Posted 2026-03-22

DWU - CESC - Team Associate Coordinator - C Shift

Cummins Inc.
Columbus, OH

DESCRIPTION Job Summary: Coordinates the activities of a group of employees in order to meet established production specifications and schedules including volume, cost, wastage targets and qual…

View Details
Posted 2026-01-30

Full-time Medical Optometrist

EyeCare Partners
Alliance, OH

At Clarkson Eyecare, our optometrists focus on maintaining the health and development of our patient's eyes. Clarkson Eyecare is a proud partner of EyeCare Partners (ECP), a leading network of integr…

View Details
Posted 2026-04-12

Mechanical Assembler 1ST SHIFT

Pro Mechanical Services
Canton, OH

We are seeking Skilled Mechanical Assemblers. This is a full-time position with a local facility focusing on metal fabrication. The job consists of installing perforated sheet metal, panels, doors, …

View Details
Posted 2026-04-09

Mobile Phlebotomist

Exam One, Affiliated Medical Services
Columbus, OH

Mobile Phlebotomist East side of Columbus, Marysville, Jackson, Athens, Portsmouth, Gallipolis, Ironton, Chillicothe, Ohio About the Job: If you're interested in working for yourself as an ind…

View Details
Posted 2026-02-03

Permanent Medical Oncologist

Palm Careers
Cleveland, OH

We are currently hiring for a permanent Oncologist to join our prestigious cancer center just outside of Cleveland, OH! Come work in an outpatient practice setting, seeing around 15-20 patients per d…

View Details
Posted 2025-12-16

Peripheral Vascular Tech (Columbus)

OhioHealth
Columbus, OH

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care de…

View Details
Posted 2026-04-09