Phone Appointment Coordinator / Cashier

Job Description

Job Description

We are seeking a Phone Appointment Coordinator / Cashier with excellent customer service skills and a winning attitude. This individual will answer calls and assist with scheduling, make outbound calls for service, and perform cashier responsibilities as needed. This position requires a customer service mentality, basic accounting skills, and knowledge of routine accounting functions in both accounts receivable and payable.

At Joseph Chevrolet, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Saturday Lunches
• Discounts on products and services

Responsibilities

• Answer phones and schedule customers for service appointments.
• Make outbound phone calls to generate additional service business.
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold.
• Assist the managers with various clerical duties as needed.
• Be friendly, professional, courteous and efficient when working with all customers and employees.
• Familiarize yourself with department structures & internal procedures for assisting customers efficiently.
• As needed, receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.

Qualifications

• Experience with Microsoft Office suite is a plus
• Ability to communicate customers' interests needs and requests to management and sales personnel
• Professional personal appearance