Front Desk / Client Experience Coordinator

Front Desk / Client Experience Coordinator

Euro Look Medical Spa | Cleveland, OH
Full-Time | Hourly
Location: 2678 West 14th St, Cleveland, OH 44113
Pay: $18–$25/hr, depending on experience + performance incentives

About Euro Look Medical Spa

Euro Look Medical Spa is a premium, technology-forward med spa focused on modern luxury, personalized care, and natural-looking aesthetic results. We are growing and looking for a polished, reliable, and client-focused team member to help create an excellent experience for every guest.

Position Summary

We are hiring a Front Desk / Client Experience Coordinator to support daily front desk operations, client communication, scheduling, checkout, and rebooking.

This is not just a basic receptionist position. The right person will be warm, organized, professional, and confident speaking with clients about appointments, treatment plans, packages, memberships, and payment options. You will help protect the schedule, support client follow-through, and make sure every guest feels welcomed, heard, and cared for.

What You’ll Do

• Greet clients warmly and provide a calm, polished check-in and checkout experience.
• Answer phone calls, texts, and emails using a professional and luxury-level tone.
• Schedule appointments accurately and manage cancellations, waitlists, and same-day openings.
• Offer rebooking before checkout and help clients stay on track with their treatment plans.
• Support providers by reinforcing recommendations in a clear and ethical way.
• Discuss packages, memberships, promotions, and payment options without pressure.
• Process payments and maintain accurate client records.
• Keep the front desk area organized, professional, and guest-ready.
• Maintain client confidentiality and follow company policies and procedures.
• Escalate sensitive, clinical, or client concerns to the appropriate provider or manager.

What Success Looks Like

A successful person in this role will:

• Create a luxury, welcoming experience for every client.
• Communicate clearly and professionally in person, by phone, text, and email.
• Help keep the schedule full and organized.
• Encourage clients to rebook and follow through with recommended care.
• Handle payments, documentation, and client information accurately.
• Stay calm and professional in a busy environment.
• Take ownership, follow through, and support the team.

What We’re Looking For

Required:

• High school diploma or equivalent.
• At least 1 year of front desk, customer service, hospitality, medical office, dental office, luxury retail, or med spa experience.
• Strong verbal and written communication skills.
• Comfortable using scheduling software, phones, email, texting platforms, and payment systems.
• Professional appearance and polished communication style.
• Strong attention to detail and ability to multitask.

Preferred:

• Experience in a med spa, medical office, dental office, luxury hospitality, or beauty/wellness environment.
• Experience discussing memberships, packages, treatment plans, or payment options.
• Experience in a performance-driven customer service role.

Ideal Personality

You may be a great fit if you are:

• Warm and friendly, but also professional.
• Organized and detail-oriented.
• Confident talking about pricing and scheduling.
• Calm under pressure.
• Reliable and punctual.
• Comfortable being held to high standards.
• Interested in aesthetics, skincare, wellness, and luxury client service.
• Someone who takes ownership instead of waiting to be told every step.

Physical Requirements

• Ability to stand or walk for extended periods.
• Ability to lift up to 25 lbs.
• Ability to use a computer, phone, and scheduling system throughout the day.
• Ability to stay accurate and professional in a fast-paced environment with interruptions.

Benefits

• Performance incentives.
• Employee discounts.
• Paid training and development.
• Growth opportunities as Euro Look Medical Spa expands.
• Professional, modern, and luxury-focused work environment.

Equal Opportunity Employer

Euro Look Medical Spa is an equal opportunity employer. We hire and develop talent regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic. We value professionalism, inclusion, and respect in every interaction with our team, clients, and community.

How to Apply

Please submit your resume for consideration. For best consideration, include the job title and where you found the position in the subject line.

Subject: Front Desk / Client Experience Coordinator — Indeed
Email: [email protected]

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Work Location: In person