Field Service Technician
- Provide immediate, customer-focused support to yield 100% customer satisfaction.
- Assist the sales representatives and customers with technical expertise and complete mechanical understanding of industrial rotating equipment, and related components
- Troubleshoot and repair customer equipment breakdowns or system failures and provide recommendations for assembly, disassembly, and repair techniques, as well as improved maintenance practices to equipment operating reliability.
- Installation of NOV FMS products as needed by the business
- Conduct training for customers, reps, and Authorized Service Center personnel in proper assembly, disassembly, and repair procedures related to NOV products.
- Timely and accurate completion of Field Service Reports.
- Travel to customer's facilities for service calls and courtesy customer support calls sometimes on short notice.
- Identify opportunities for improving processes using Lean tools.
- Travel primarily Mon-Fri up to 75% sometimes on short notice
- International travel may be required 1-2 times yearly
- Able to understand and read mechanical plans, drawings, and site layouts
- Knowledge of industrial equipment
- Experience with installation, alignment, and commissioning of pumps, mixers, or other industrial equipment is important for success in this position
- Knowledge on how to troubleshoot improperly operating equipment
- Willingness and aptitude to learn new mechanical skills
- Knowledge of VFD and/or PLC's in industrial setting preferred
- Knowledge of rigging, forklift operation, and confined space entry preferred
- Welding, Rigging certification preferred
- Ability to perform basic tasks on a computer including Microsoft Office Suite
- Ability to perform basic tasks on a mobile device
- Microsoft Dynamics 365, Excel abilities are preferred
- Self-motivated to complete assigned tasks
- Will be energized by challenges and drawn towards opportunities
- Will be focused on reaching a quality solution which is acceptable to our customer and the business
- Confident and professional when representing the company
- Collaborate with engineering, sales, and service teams to deliver a seamless customer experience
- A strong sense of customer focus (internal/external)
- Professional demeanor in customer-facing roles
- Ability to work independently and collaboratively in a team
- Carry out all duties in accordance with the Quality Assurance procedures and department/area work instructions
- Contribute to general improvements in the quality and key activities of the department/area
- Participate in training where/as required
- PEC Core (OSHA 30)
- Welding capabilities
- Carry out all duties safely and in accordance with the Health & Safety Policy, Employee Handbook, procedures, training and instruction
- To be safety conscious and report any safety hazards to the HSE representative
- Mechanical Installation/Service Work at least 5 years
- OSHA 30, NCCCO Rigger I (preferred)
- Welding, rigging, and fork lift operation (preferred)
- 401(k) Retirement Plan - NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest
- Competitive medical plans that are effective your date of hire. Visit usbenefits.nov.com/cost-for-coverage for more information
- FREE MDLIVE virtual visits (when enrolled in an NOV medical plan)
- FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
- FREE Basic Life and AD&D insurance at 2 times your annual salary (for full-time employees)
- All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date). Pre-NOV relevant experience (years of service) may be considered for vacation accruals
- All regular full-time employees receive up to 11 paid holidays per year
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