Case Manager - Veterans Services

Case Manager - Veterans Services

8am-5pm/Monday-Friday/ Starting at $25 per hour

Lutheran Social Services of Central Ohio is currently seeking a Case Manager for Support Services for Veteran Families (SSVF) for Faith Mission in Columbus, Ohio. Faith Mission is one of the largest homeless shelters in Columbus, Ohio , providing meals and shelter to men, women and Veterans with dignity and compassion.

The ideal candidate will share Our Mission : Creating a better world by serving people in need.

What will I do as the SSVF Case Manager with Lutheran Social Services?

• Work closely with community and government agencies (social services, shelters, faith and community based organizations, prisons, jails, VA facilities, VA grant and per diem programs, legal aid, settlement houses, landlords, etc) to identify very low-income veteran families who are at risk of homelessness.
• Using appropriate tools, screen identified families for eligibility, prioritize those families in greatest need and assess whether other interventions may better serve the veteran family being screened.
• Perform intake for new participants, including needs assessment, and mental/physical health screenings.
• Refer ineligible families to alternate resources/supports as available in the community or through the VA.
• Work closely with clients to develop and implement participant specific, individualized, intentional action-oriented goal plans based on the CTI model, with a focus on achievement of housing stability.
• Implement planning systems that reflect client strengths and needs, client responsibilities, Case Manager responsibilities, and action steps to help clients in achieving their goals.
• Provide budgeting and other planning assistance toward the goal of housing retention.
• Coordinate with VA services, veteran programs, Faith Mission Resource Specialists and other community resources to assist clients in seeking income, employment and/or other needed supports.
• Link clients to internal resources as appropriate for financial supportive services in the form of direct client assistance payments to third party (e.g., landlords).
• Refer clients to partner agencies and community resources that benefit their short-and long-term goals.
• Interface closely with all Faith Mission staff, VA staff and public assistance agencies to provide quality wrap-around services and access to benefits for clients.
• Gather information on potential resources for clients in the larger community, creating working relationships and disseminating information for immediate and ongoing support to client.
• Maintain clear and precise data and case notes, including timely submission of any CQI reports and careful documentation of all client interactions.
• Actively participate in weekly Case Review, working with colleagues toward positive client outcomes.
• Work with client to maintain on-going support relationships with community resources, family and friends.
• Successfully complete the Critical Time Intervention training.
• Contribute to an atmosphere of safety, sanctuary, dignity, support and resource through adherence to the Faith Mission Code of Ethics and Confidentiality Agreements.
• Assist with crisis intervention and de-escalation by providing leadership, and by modeling professional and calm problem-solving behavior for clients, colleagues and the community.

Requirements for the SSVF Case Manager with Lutheran Social Services:

• Enthusiasm for Critical Time Intervention model
• Familiarity with community resources
• Dedication to excellent customer service, dignity and respect
• Strong oral and written skills
• Attention to detail
• Strong time-management skills
• Commitment to and aptitude for working in a team environment
• Ability to lift 25 pounds

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits for Full-time positions* with Lutheran Social Services include:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Discount Marketplace
• Opportunity to make a positive impact on individuals & the community

*some part-time positions may be eligible for some benefits as well

ABOUT Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing . LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.