Account Engineering Manager

We are looking for a full-time Account Engineering Manager, a professional with experience in the HVAC industry to help take our company to the next level. The Melink Services Account Engineering Manager is the leader of the Account Engineering team. The Account Engineering team is the technical liaison between customer service and field service departments, provides technical support for customer inquiries, develops new solutions (scopes of work, and digital solutions), assists with new program rollout and more! The Account Engineering Team is a key part of creating and implementing new innovations at Melink! The best candidate will be an effective communicator across multiple departments, strong leader, and someone who thinks BIG!

Account Engineering Manager Essential Duties and Responsibilities:

• Lead the Account Engineering Department, assign Account Engineers customers/programs/initiatives to directly support, track team capacity, and implement strategies that improve efficiency.
• Manage technical documentation and maintain expert level knowledge of service offerings and customer expectations
• Communicate technical expectations to National Network to ensure successful field execution
• Ensure efficient transition of new customers from the Sales Team to the National Account Team
• Develop and improve field service processes, HVAC TAB/Cx scopes of work and initiate improvement/accountability where applicable.
• Provide primary technical support to the National Account/Sales Team and Customers.
• Partner with the Field Service/Quality Team as necessary in the rollout of new scopes and programs
• Maintain a heavy focus on innovation by creating/implementing new processes and job scopes which benefit both internal and external customers.
• Promote clear and candid communication across all departments.
• Facilitate Field Service Technician new hire office training as needed.
• Maintain a keen understanding of training trends, program development, and best practices for field and office personnel.
• Communicate with Field Service and National Account Team leadership to identify individual and team training needs.
• Implement assessment strategies to verify training material/scope information retainment.
• Additional job duties as assigned

Account Engineering Manager Qualifications:

• Minimum 10 years of related work experience desired with: Commercial Building Operations & Maintenance, Construction, Field Service, Engineering Design, Building Management Systems, or any other regionally focused service industry that is relevant
• Team management experience preferred and must possess ability to lead, manage, hire, train, & delegate as necessary
• Candidates with strong operational and/or quality expertise are strongly preferred (e.g., Six Sigma Green or Black Belt, DMAIC experience, ISO 9001, etc.)
• A Bachelor’s degree is preferred (Engineering, Technology, Construction Management, Renewable Energy, or similar)
• Must have superior customer service skills (i.e. excellent written & verbal communication skills)
• Ability to understand financial reports & budgets is preferred
• OSHA 10 or 30-hour training is preferred
• NEBB TAB, NEBB Cx, or equivalent HVAC/Energy Management Certifications preferred
• HVAC/Mechanical, Electrical, Plumbing, & related knowledge is preferred
• Able to demonstrate a high level of integrity & a penchant for high quality
• Must possess a strong work ethic & a high level of self-accountability
• Excellent time management & attention to detail
• Interest in & passion for sustainability
• Must be able to multi-task & work well in teams
• Proficient in Microsoft Suite (Teams, Excel, Word, PowerPoint)
• AutoCAD experience is a plus
• Experience with ERP systems is preferred
• Experience with Electrical/HVAC load calculations, building envelope testing, &/or DALT is a plus

Account Engineering Manager Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee must frequently lift and/or move up to 10 pounds. The travel required for this position is 30%.

Account Engineering Manager Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership – Inspiring and guiding teams to achieve strategic objectives while cultivating a collaborative and high-performance culture.
• Design - Generates creative solutions; Demonstrates attention to detail.
• Problem Solving - Gathers and analyzes information skillfully.
• Technical Skills - Strives to continuously build knowledge and skills.
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Demonstrates group presentation skills.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
• Dependability - Follows instructions, responds to management direction; Keeps commitments.
• Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Melink Corporation is an Equal Opportunity Employer