Sr. Product Manager

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

As Senior Product Manager on the Product & Innovation team, you will execute on a technology-forward roadmap that deploys solutions directly into our clients’ RCM operations. The work you do will empower our associates to work smarter, improve revenue capture for healthcare organizations, and drive meaningful efficiency gains at scale.

Reporting to the AVP of Product & Innovation, you will serve as the connective tissue between operations, engineering, and global product team members. You will own requirement discovery, documentation, and refinement through the full development lifecycle, and you will stay close to deployed technology to ensure it continues to perform.

Key Responsibilities

· Translate operational needs into technology requirements. Lead discovery sessions with operations teams to understand how associates work, define what technology solutions need to accomplish, and document requirements that engineering can build against.

· Shepherd solutions from build through deployment. Maintain alignment with engineering on priorities, coordinate testing with operations, and ensure feedback is captured and incorporated — delivering solutions that perform in a live operational environment.

· Maintain roadmap accuracy and transparency. Ensure development timelines, KPIs, and feature documentation reflect current reality and keep stakeholders informed and aligned.

· Coordinate and manage work across a distributed global product team. Effectively delegate, review, and maintain accountability for work completed by global product team members to keep delivery on track.

What We Offer

· The opportunity to shape how AI and automation transform an entire industry segment.

· A collaborative, mission-driven team that moves fast and values your expertise.

· Remote-first work environment with approximately 5–10% travel.

· Reporting structure with direct access to and partnership with senior leadership.

Qualifications

· 3+ years of professional experience in healthcare RCM consulting, product management, healthcare RCM technology implementation, or a closely related field.

· Demonstrated ability to translate complex operational processes into structured technology requirements.

· Experience working in or closely with agile engineering teams

· Strong written and verbal communication skills; ability to synthesize information and communicate clearly across operational, technical, and executive audiences.

· Ability to work independently with general oversight in a fast-paced, high-ambiguity environment.

· Bachelor’s degree or higher.

Preferred

· Strong working knowledge of healthcare revenue cycle operations, with particular depth in back-end insurance billing and follow-up processes.

· Hands-on experience with Aha or similar product management / roadmap tools.

· Familiarity with Azure DevOps or comparable agile project management platforms.

· Working knowledge of SQL; ability to write basic queries independently.

· Experience deploying rules-based automation, AI, or LLM-powered solutions in an operational context.

· Background at a healthcare RCM technology company or as a product manager supporting RCM operations.

· Consulting or advisory experience in healthcare technology or RCM.

· Experience managing distributed or global product team members.

· This position pays between $101,600 - 152,400 based on experience and geographic location.

· Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

· This is a remote position; however, candidates must be willing and able to travel (up to 10%) to and work onsite at client, temporary, or corporate office locations as business needs require.

#LI-RL1

#LI-REMOTE

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble